Job Information
Xerox Technical Service Representative in Québec City, Canada
Technical Service Representative
General Information
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City
Québec City
State/Province
Quebec
Country
Canada
Department
Technical Customer Services
Date
Tuesday, May 7, 2024
Working time
Full-time
Ref#
20033244
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Currency
CAD - Canada - CA
Annual Base Salary Minimum
31,320
Annual Base Salary Maximum
62,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Technical Service Representative (On-site dedicated and/or on the road)
Workplaces: Quebec Region
Job Description:
The incumbent is responsible for diagnosing and repairing equipment issues, modifications, installations, and equipment removal within a specified geographic area or on a dedicated site. They will carry out planned activities as required. The individual will have developed and acquired the necessary skills in product knowledge, problem-solving, and customer management skills through successful completion of formal training programs, both in classroom and on-the-job, enabling them to meet expected service levels. The products initially supported will include the monochrome and color Production product suite with accompanying software suites.
Primary Responsibilities:
Resolve service issues within the assigned Production product range
Complete required reports and records accurately and in a timely manner
Adhere to team and product call processes
Adhere to product escalation process
Plan and install mandatory and optional upgrades
Manage and maintain inventories of both vehicle and dedicated client assets
Communicate effectively with Xerox customers and employees
Successfully complete required Xerox training programs
Demonstrate proper upkeep and maintenance of Xerox properties
Represent Xerox professionally to clients
Work and communicate effectively within a large workgroup
Qualifications:
Canadian citizenship
Mandatory spoken language: French and ability to read in English
Hold a valid driver's license
Skills in mechanical, computer, and electronic repair
Previous technical competence with Xerox products (an asset)
Ability to work without supervision and autonomously
Ability to work in a team
Successfully pass security and criminal background checks
Proficiency with various Windows operating system software
Proficiency with various Microsoft Office products
Basic network connectivity skills and troubleshooting
Demonstrated skills in using Xerox laptop applications
In-depth knowledge of computer basics (PC hardware/software, printing languages, operating systems, desktop applications, network management, network protocols, etc.)
Detailed knowledge of the xerographic process, color printing theory, and various printing technologies currently available on the market.
Strong customer orientation with a commitment to delivering results
Minimum ability to handle multiple tasks
Minimum ability to use and manage multiple online tools and resources.
Job conditions:
Permanent, Full-time at 37.5hrs per week
Salary offered: Depending on experience and competency
Travel: Yes, 25% of the time
Company vehicle and tools provided
Comprehensive range of benefits
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.