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Xerox Parts Agent in Ashland, Virginia

Parts Agent

General information

City: Ashland

State/Province: Virginia

Country: United States

Department: Technical Customer Services

Date: Monday, November 21, 2022

Working time: Full-time

Ref#: 20020999

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore ourcommitment to diversity and inclusion. (

General Function

This position is responsible for the ordering of all items related to the service shop and field service organization. The parts agent shall be able to receive requests for parts through the current accounting system or through a manual request, determine the most efficient and cost-effective means of sourcing the item, appropriate the product and provide all necessary information for the service call, accounts payable, parts receiving agents and company management. This position requires in-direct supervision

Job Functions:

  • Receive requests for product either through the current accounting system or via manual request (verbal, written, email, voicemail, etc.) from service personnel, or from internal / external customers wanting to purchase parts

  • Check for availability of product in current inventory at all locations

  • If unavailable, determine the best source to purchase product based on requirements of service call, availability of product, shipping, and purchase costs

  • Create purchase order in accounting system – include all information related to order not limited to estimated time of arrival, tracking information, vendor/manufacturer order #, price, location to ship product to, any special circumstances

  • Order product from vendor

  • Ensure all information related to the order is accurate for the proper and efficient receiving of the product and for accounts payable to pay invoices in a timely fashion

  • Ensure all information related to the order is updated on the service call

  • Perform regular stocking level analysis of high-volume item usage to ensure proper quantities both in the main department and for technician car stocks

  • Perform regularly scheduled re-stocking level orders

  • Perform physical inventory counts to ensure proper inventory accuracy

  • Communicate any information to service personnel, management or customers related to unforeseen problems with orders that may delay the original expected arrival of the product

  • Seeks guidance and direction as necessary to perform duties

  • Create customer quotes and orders through the current accounting system

  • Demonstrates good judgment in investigating and resolving problems

  • Respects the confidentiality of the customer, company, and other personnel

  • Keeps supervisor, manager or team leaders informed of problems, potential and actual, that can affect the completion of assigned duties and tasks within a reasonable period of time

  • Maintains cooperative working relationships with all company employees and customers

  • Demonstrates the ability to tactfully handle difficult situations

  • Makes the best use of time during the course of the day

  • Consistently shows the ability to recognize and deal with priorities

  • Reports free time to supervisor and asks for additional assignments

  • Performs all duties in an independent manner and with little supervision

  • Able to maintain professional demeanor under stress

  • Maintain high level of quality of work while multi-tasking several items

  • Maintain a high level of accuracy with data entry into the accounting system (Great Plains)

  • Working hours may, on occasion, extend past normal working hours


  • At least 2 years inventory / purchasing experience in a service industry

  • Ability to meet target order volume 30-35 items per day

  • Experience with billing procedures for various service types

  • High School Diploma or GED

  • 2 Year College Degree is prefered

  • This position requires the ability to lift products up to 50 lbs.

  • This position requires the judgment of the individual to request help when lifting more than 50 lbs.

  • Computer expertise with Windows Operating System, Microsoft (MS) Office suite, with emphasis on Word, Excel, Access, and Outlook email

  • Data entry skills


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.