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Xerox Customer Communications Management Technical Architect in Atlanta, Georgia


This position supports the implementation of newly won contracts either within existing Xerox Shared Delivery Centers or as on-premises, dedicated facilities. Candidates should expect to work across data processing, document composition, transactional print and multi-channel delivery functions.


  • Working closely with Solution Architects, IT Teams and Service Delivery toimplement transactional print and CCM solutions.

  • Managing the development and testing of application specific workflowsincluding low-level workflow configuration.

  • Supporting service transition into live service delivery includingconfiguration and documentation of both software and hardware components.

  • Supporting the Change Management Process and engaging the Solution Architect torevise the solution as necessary based on changing client requirements.

  • Maintaining expertise in the services Xerox offers and the products andsolutions that are used in the delivery of those services.

  • Maintaining a broad awareness of the development of technology and serviceswithin the Customer Communication Management, multi-channel communications, andtransactional print industry.


  • Working in closecollaboration with Solution Architects, IT Developers, Service Delivery andexternal partners, the Technical Architect will orchestrate and enable thedevelopment, testing and deployment of new production applications andproduction infrastructure.

  • Manage and lead theimplementation work stream from contracting to handover to the service deliveryteams.

  • Accountable forcomprehensive, end-to-end solution deployment, testing, documentation andsuccessful handover to Delivery following approval at an Operational ReadinessReview.

  • Extensive travel may be required.


  • Due diligence – Activelyparticipates in discovery projects designed to validate solution assumption,mitigate risk and ensure the smooth delivery of contracted solutions andsubsequent performance to agreed service levels.

  • Operational proceduresdesign & documentation – works with colleagues in Service Delivery and inIT Training to ensure solutions and operational procedures are fully andclearly documented and understood.

  • Formalization of supportprocedures – Ensures that ongoing support procedures are fully documented andthat Clients and Service Delivery are able to raise and escalate any issues orconcerns.

  • Test plans and testexecution – Prepares and executes test plans for all new applications andchanges to existing applications. Escalates failures to IT development Teamsand to the Solution Architect to effect solution design changes if required

  • Technical input toimplementation plans & training plans – provides specialist technical andprocedural input to implementation and training plans

  • Re-use of Knowledge –Proactively shares knowledge with colleagues and provides feedback to enablecontinuous improvement and learning from past experience. Updates and improvesstandard methodologies and collaterals based on learning and customerrequirements/feedback. Promotes knowledge sharing with other stakeholders.

  • Development Focus –Takes responsibility for own professional development. Additionally,contributes to the development of Technical Architect expertise and methodologieswithin Xerox by sharing experience and presenting to colleagues at team events.

Experience & Qualifications:

  • Background in complex, services based, technology enabled outsourced businesses such as transactional print and mailing and the onboarding of transactional print and multi-channel delivery applications.

  • Experience with onboarding and automating transactional print and mailing applications and with particular emphasis on the migration of paper-based communications to digital delivery.

  • Demonstrate hands on experience in projects delivering personalized, 1:1 communications and resulting in the delivery of transactional and promotional communications using multiple channels.

Candidates must be familiar with a number of the following areas and technologies:

  • Multi-channel output delivery (Ideally with experience of the Quadient Inspire Suite)

  • Production workflow automation (Ideally with experience of scripting & configuring the Quadient Inspire Automation Suite.

  • Secure file transfer techniques

  • Page description languages, format conversion and data triggers

  • Data integrity management

  • Data cleansing

  • Mail sortation and postal discountsDocument composition and composition software (Quadient Inspire, HP Exstream, Doc 1 etc.)

  • Digital printing & enveloping

  • Hybrid mail solutions and their business application

Supporting Skills:

  • Strong communication skills, both written and verbal, with the ability to describe the technical features and business benefits of solutions proposed.

  • Excellent MS-Office skills

  • ITIL and familiarity with its principles and practical application preferred

  • Microsoft certifications highly desired

Title: Customer Communications Management Technical Architect

Location: Georgia-Atlanta

Requisition ID: 19002146

Other Locations: United States-California-San Francisco, United States-TX-Austin, United States-Colorado-Denver, United States-New York-New York, United States-Pennsylvania-Philadelphia, United States-Washington-Seattle

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.