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Xerox Graphic Communications Client Manager in Austin, Texas


The primary objective of the Graphic Communications Client Manager (GCCM) is to achieve revenue and profit growth targets. The GCCM is responsible for client satisfaction and loyalty to the Xerox brand within their territory and works with a diverse group of internal and external stakeholders to optimize account penetration and contract retention.

Primary Responsibilities:

  • Engage accounts at all levels (including VP and C-level) to understand strategic objectives and operational priorities and communicate Xerox value proposition.

  • Grow profitable revenue by introducing new services and solutions to solve client’s business problems and/or capture new opportunities

  • Develop, communicate and lead execution of a strategic business plan that supports achievement of revenue and profit growth objectives.

  • Understand account P&L and manage to opportunity areas

  • Manage sales team to pursue and capture complex, strategic opportunities

  • Leverage all Xerox channels as appropriate to optimize account penetration

  • Ensure successful resolution of customer satisfaction issues

  • Lead RFP/RFI response activities

  • Engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts

  • Ensures financial governance processes are adhered to for all new and renew opportunities.

  • Leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities

Candidate Education:

Minimum - Bachelor's Degree

Preferred - Master's Degree MBA Preferred

Candidate Background: Skills, Knowledge & Ability: minimum requirements:

  • Established track record of achieving revenue and booking targets

  • Demonstrated ability to manage & develop senior client relationships

  • Demonstrated ability to Lead and manage multiple, long and complex selling cycles

  • Possess a significant level of industry knowledge and end-to-end business process expertise

  • Possesses strong business and financial acumen (skilled in interpreting client financial statements)

  • Established track record of being profit focused and accountable for results

  • Ability to analyze performance metrics, risks, and controls

  • Strong negotiation skills.

  • Superior knowledge of Xerox Services and Solutions desired

  • Knowledge about Information Management processes and tools

  • Possesses strong interpersonal and teamwork skills

  • Able to demonstrate self-initiative and results orientation

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Graphic Communications Client Manager

Location: TX-Austin

Requisition ID: 19001450

Other Locations: United States-TX-San Antonio