Xerox Graphic Communications Client Manager in Austin, Texas
The primary objective of the Graphic Communications Client Manager (GCCM) is to achieve revenue and profit growth targets. The GCCM is responsible for client satisfaction and loyalty to the Xerox brand within their territory and works with a diverse group of internal and external stakeholders to optimize account penetration and contract retention.
Engage accounts at all levels (including VP and C-level) to understand strategic objectives and operational priorities and communicate Xerox value proposition.
Grow profitable revenue by introducing new services and solutions to solve client’s business problems and/or capture new opportunities
Develop, communicate and lead execution of a strategic business plan that supports achievement of revenue and profit growth objectives.
Understand account P&L and manage to opportunity areas
Manage sales team to pursue and capture complex, strategic opportunities
Leverage all Xerox channels as appropriate to optimize account penetration
Ensure successful resolution of customer satisfaction issues
Lead RFP/RFI response activities
Engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts
Ensures financial governance processes are adhered to for all new and renew opportunities.
Leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities
Minimum - Bachelor's Degree
Preferred - Master's Degree MBA Preferred
Candidate Background: Skills, Knowledge & Ability: minimum requirements:
Established track record of achieving revenue and booking targets
Demonstrated ability to manage & develop senior client relationships
Demonstrated ability to Lead and manage multiple, long and complex selling cycles
Possess a significant level of industry knowledge and end-to-end business process expertise
Possesses strong business and financial acumen (skilled in interpreting client financial statements)
Established track record of being profit focused and accountable for results
Ability to analyze performance metrics, risks, and controls
Strong negotiation skills.
Superior knowledge of Xerox Services and Solutions desired
Knowledge about Information Management processes and tools
Possesses strong interpersonal and teamwork skills
Able to demonstrate self-initiative and results orientation
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: Graphic Communications Client Manager
Requisition ID: 19001450
Other Locations: United States-TX-San Antonio