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Xerox Order Management Specialist with Dutch in Barcelona, Spain

Order Management Specialist with Dutch

General information

City: Barcelona

State/Province: Catalonia

Country: Spain

Department: Customer Business Operations & Administration

Date: Tuesday, November 22, 2022

Working time: Full-time

Ref#: 20020797

Job Level: Specialist

Job Type: Experienced

Job Field: Customer Business Operations & Administration

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Role Purpose and Scope:

The Order Management Agent’s main objective is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by training and deploying resource effectively through the team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers)

Specific Responsibilities:

  • To manage effectively designated team work-flow to achieve SLA and Targets

  • Input & Process Orders & Returns

  • Validation of Orders and Pricing

  • Management of relevant customer details

  • To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

  • To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

  • To respond and action in a timely professional manner any escalations received

  • To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information

Skills/Abilities:

  • A minimum of 1 years’ experience with in an order to collect organisation

  • University Level education (desirable)

  • Fluency in Dutch and English both written and verbal.

  • Results / Target driven

  • Team Player

  • Ability to work on own initiative

  • Adaptable to a changing environment & flexible with regard to working patterns

  • Excellent communication skills

  • Quality and attention to details oriented

  • Self-motivated and willing to learn new skills

  • Computer literate

What we offer:

  • Full-time contract

  • Competitive salary and bonus scheme

  • Individual development plan with the potential to grow within the company.

  • The opportunity to work on interesting projects, like the development of RPA,

  • data reports and overall OTC process improvements.

  • Excellent work environment and a very active social committee for all fun at work.

  • Discounted access to gyms and sports facilities

  • Flexible working hours

  • Generous relocation package

  • Flex salary program: purchase of education, transportation, ticket restaurants without taxes.

  • Life and accident insurance

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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