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Xerox Technical Service Representative - Puglia (Italy) in Bari, Italy

Technical Service Representative - Puglia (Italy)

General information

City: Bari, Brindisi, Foggia

State/Province: Puglia

Country: Italy

Department: Technical Customer Services

Date: Monday, October 11, 2021

Working time: Full-time

Ref#: 20013862

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose:

The role provides complete support coverage for Production and Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

Working location:

Puglia: Bari, Brindisi, Foggia preferred. (Italy)

Specific:

  • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

  • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management.

General:

  • Experienced job level with considerable work experience

  • Completes a variety of atypical assignments

  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions

  • Completes work with a limited degree of supervision

  • Acts as an informal resource for colleagues with less experience

  • May have specialized external certification (technical roles)

  • Continuous training opportunities on new products to be serviced and new technologies

Primary Responsibilities:

  • Perform routine services to ensure equipment availability to client site users.

  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.

  • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment

  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.

  • Proactively manage consumables and supplies replacement as required.

  • Provide customer training on assigned products to improve end user knowledge of equipment functionality

  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.

  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.

  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.

  • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

Requirements:

  • Proven working experience in customer service tasks, device maintenance or device break fix

  • Specialized skills or multi-skilled between Information Technology, Networks, Digital Printing, Colour Management, Electromechanical

  • Previous working experience on digital printing break fix is a plus

  • Ability to communicate in English, written and verbal.

  • Valid drive license and available to drive around 25% of working time to reach customers into the assigned area.

  • Available to travel outside the assigned working region around 2 weeks per year for extraordinary area coverage or spot tasks.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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