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Xerox Technical Service Representative I in BC, Canada

Xerox (NYSE: XRX) makes every day work better . We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com at http://www.xerox.com/ and explore our commitment to diversity and inclusion! at https://www.xerox.com/en-us/jobs/diversity

Xerox Service Technician

Location: Territory Coverage Kamloops - Kelowna, BC

The incumbent is accountable for the diagnosis and repair of Xerox photocopiers and multifunctional devices. Xerox will train the individual and will develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products installed in the territory.

RESPONSIBILITIES

  • Assume responsibility for coverage to an assigned territory

  • Correct service problems within the assigned product mix

  • Complete the required reports and records accurately and in a timely manner

  • Plan and install mandatory and optional retrofits

  • Communicate effectively with customers and Xerox employees

  • Attend and satisfactorily complete required Xerox training programs

  • Demonstrate proper care and maintenance of Xerox property

  • Represent Xerox to customers in a professional manner

  • Work and communicate effectively in a large work-group.

  • The position is full time with benefits. Xerox will provide vehicle, laptop, cell phone and all tools needed .

  • Xerox will provide all necessary training.

  • Must have Valid Class 5 drivers license and clean drivers abstract

  • Must be able to pass a criminal background check

QUALIFICATIONS

Previous technical competence with electrical or mechanical systems an asset.

  • Ability to work unsupervised

  • Good customer skills on the phone and in person

  • Demonstrated competency in use of Xerox or Windows laptop applications

  • Previous copier/printer repair experience an asset

  • MS Office experience

  • Detailed knowledge of IT Fundamentals (PC hardware / software, Printer languages, Operating Systems, Desktop Applications, Networking, Network protocols, etc

  • Ability to manage multiple task

Title: Technical Service Representative I

Location: Canada-BC-KELOWNA

Requisition ID: 20000644

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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