Xerox Wireless Customer Care Support Agent in Boise, Idaho

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and

expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done

so they operate more effectively and focus more on what matters most: their real business. Xerox offers business

process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits

management, finance support, transportation solutions, and customer relationship management services for commercial

and government organizations worldwide. The company also provides extensive leading-edge document technology,

services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.

Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com,

www.realbusiness.com or www.xerox.com/businessservices .

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to

hear from you!

Job Description

As a Wireless Customer Care Support Agent working in a call center environment, you will be working with one of the

nation’s largest wireless providers by supporting customer’s with their wireless accounts and devices to enhance each

customer’s experience.

Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.

  • Ability to work with customers to resolve billing inquiries.

  • Provide troubleshooting assistance to customers with technical issues on their wireless device.

  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

  • Maintain a high level of world class customer service/professionalism to a wide range of customers.

  • Recommend products that best suit the customer’s wireless requirement.

  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.

Benefits, Benefits and More Benefits!

  • Full Time Hours- Minimum of 40 hours per week. Plus 5 additional hours of prescheduled OT (based on business need)

  • Medical, Dental, Vision, Short & Long Term Disability, Life Insurance & 401k plans

  • Educational assistance up to $4k annually

  • Paid Time Off

  • Employee Referral plans! Invite your friends and family to apply. Earn up to $825 per referral hired.

  • Fun working environment!

  • Great pay plan plus additional monetary incentives!

  • Unlimited overtime available! (based on business need)

  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and

many more!

Qualifications

Successful candidate for this position will have:

  • Six months experience in providing customer service either via phone or in person

  • Maintain a positive environment, working with co-workers and customers within a diverse culture.

  • Excellent telephone manner and listening skills.

  • The ability to relate to customers in a professional and courteous manner.

  • The ability to work in a team environment.

  • The ability to work under pressure.

  • The ability to sit for long periods of time.

  • Excellent attention to detail and multi-tasking ability.

  • Self-motivation to work under his/her own initiative.

  • Must pass drug test and state, federal and criminal background check

  • Must have High School diploma or general education degree (GED).

  • Must be at least 18 years of age or older

If this describes you, then apply online today!

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard

to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,

physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of

genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who

need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request

such accommodation(s) by sending an e-mail to accommodations@xerox.com .

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Title: Wireless Customer Care Support Agent

Location: Idaho-Boise

Requisition ID: 16004137

Virtual/work from home? No