Xerox CSR III, Technical Service Representative (Prince George, BC) in British Columbia, Canada
TSR: Technical Service Representative
Location: Terrace, BC
The incumbent is accountable for the diagnosis and repair of Xerox photocopiers. Xerox will train the individual and will develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products.
Assumeresponsibility for an assigned territory
Correctservice problems within the assigned product mix
Completethe required reports and records accurately and in a timely manner
Plan andinstall mandatory and optional retrofits
Communicateeffectively with customers and Xerox employees
Attendand satisfactorily complete required Xerox training programs
Demonstrateproper care and maintenance of Xerox property
RepresentXerox to customers in a professional manner
Work andcommunicate effectively in a large work-group.
The position is full time with benefits. Xeroxwill provide vehicle, laptop, cell phone and all tools needed .
Xerox will provide all necessary training.
Must have Valid Class 5 drivers licence and cleandrivers abstract
Must be able to pass a criminal background check
Previous technical competence with electrical or mechanical systems an asset.
Ability to work unsupervised
Good customer skills on the phone and in person
Demonstrated competency in use of Xerox laptop applications
Previous copier/printer experience an asset
Title: CSR III, Technical Service Representative (Prince George, BC)
Location: Canada-British Columbia-Vancouver
Requisition ID: 19001747
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.