Xerox Printer/Copier Helpdesk Technician in California
Printer/Copier Helpdesk Technician
City: Cypress, San Diego
Country: United States
Department: Technical Customer Services
Date: Monday, May 3, 2021
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Technical Customer Services
Description & Requirements
Xerox makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
We are looking for a Printer/Copier Helpdesk Technician who would provide phone and support to our customers. Candidates should have a mix of technical and customer service skills as well as a passion for technology and helping people.
Reports to Cypress, CA or San Diego, CA offices
Handle Tier 1 helpdesk escalations via web or phone requests
Follow up on outstanding requests and ensure timely resolution
Diagnose and resolve technical printer/copier hardware and software issues via phone or remote support
Remotely connecting to a customer's computer for the print and scan software installations.
Manage and monitor internal assets to ensure accurate inventory records
Calling and explaining to clients SoCal applications.
Other duties added and/or assigned as needed
Windows, Mac OS X, Microsoft Office Suite
PC/Mac hardware, printers, scanners, computer peripherals
Client PC connectivity
Help desk experience working in a Windows/Mac environment
1+ years in IT Helpdesk / Call Center support experience preferred
Ability to work in a fast-paced environment
Strong customer service skills
Ability to troubleshoot and resolve basic copier/printer hardware and software issues
Ability to communicate technical information, both verbal and written, to a wide range of end-user
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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