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Xerox Printer/Copier Helpdesk Technician in California

Printer/Copier Helpdesk Technician

General information

City: Cypress, San Diego

State/Province: California

Country: United States

Department: Technical Customer Services

Date: Monday, May 3, 2021

Working time: Full-time

Ref#: 20011191

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Description & Requirements

Xerox makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

We are looking for a Printer/Copier Helpdesk Technician who would provide phone and support to our customers. Candidates should have a mix of technical and customer service skills as well as a passion for technology and helping people.

Responsibilities:

  • Reports to Cypress, CA or San Diego, CA offices

  • M-F ,8am-5pm

  • Handle Tier 1 helpdesk escalations via web or phone requests

  • Follow up on outstanding requests and ensure timely resolution

  • Diagnose and resolve technical printer/copier hardware and software issues via phone or remote support

  • Remotely connecting to a customer's computer for the print and scan software installations.

  • Manage and monitor internal assets to ensure accurate inventory records

  • Calling and explaining to clients SoCal applications.

  • Other duties added and/or assigned as needed

JOB REQUIREMENTS

Technical Skills:

  • Windows, Mac OS X, Microsoft Office Suite

  • PC/Mac hardware, printers, scanners, computer peripherals

  • Client PC connectivity

  • Ethernet, TCP/IP

  • Help desk experience working in a Windows/Mac environment

Requirements :

1+ years in IT Helpdesk / Call Center support experience preferred

  • Ability to work in a fast-paced environment

  • Strong customer service skills

  • Ability to troubleshoot and resolve basic copier/printer hardware and software issues

  • Ability to communicate technical information, both verbal and written, to a wide range of end-user

#LI-AB2

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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