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Xerox Application Support Analyst in Cary, North Carolina

Application Support Analyst

General information

City: Cary

State/Province: North Carolina

Country: United States

Department: Information Management

Date: Tuesday, May 18, 2021

Working time: Full-time

Ref#: 20011617

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Information Management

Seniority Level: Associate

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion.

Job Description

The Application Support Analyst is responsible for planning, installing, supporting, monitoring, upgrading and maintaining software application/solutions consistent with organizational goals, industry best practices, and established security requirements. Additionally; you will leverage your experience with FedRAMP and familiarity with the NIST Risk Management Framework (RMF) to perform assessments for cloud computing technologies in meeting federal compliance.

Experience with Cloud technologies, infrastructure transformation and automation is a must. The right candidate will need to possess the drive and interpersonal skills to resolve common conflicts experienced through transformation, help evolve the team, the platform and constantly drive business value in a dynamic and hyper-fast environment.


  • Install, configure, test, manage, maintain and upgrade software including database, operating systems, and applications independently and in teams

  • Collaborate with technology and business stakeholders to drive, track, and resolve all aspects of compliance readiness and audit execution

  • Collaborate with a cross-functional team of application developers, operations engineers, and architects to understand complex product requirements and translate them into automated solutions

  • Participate in architectural discussions to ensure solutions are designed for successful deployment, security, and high availability in support of Infrastructure, Software and Platform as a Service offerings

  • Develop Security Authorization Packages and ensure completeness and compliance with FedRAMP requirements and other authoritative IT security guidance

  • Troubleshoot, diagnose and analyze incidents for integrated systems spanning multiple hosts, technologies and software applications

  • Respond rapidly to system maintenance needs, including evenings and weekends

  • Ensure adherence to policies/standards

  • Write and maintain code for automating application and infrastructure releases

  • Ensure all solutions are properly monitored and instrumented (Dynatrace experience a plus)

  • Analyze server, network and storage characteristics (e.g. CPU behavior, latency, rate, saturation and utilization), triage and troubleshoot problems

  • Participates in, or potentially leads, FedRAMP gap assessment, compliance readiness, and compliance monitoring activities.


  • 5+ years Windows Server administration with enterprise level skills in Windows physical and virtual environments

  • 3+ years of experience in information security, with strong NIST experience: NIST SP 800-53, FedRAMP, RMF, FISMA, NIST SP 800-171

  • Strong knowledge of technology and security topics including network and application security, infrastructure hardening, security baselines, web server, and database security

  • 3+ years’ experience supporting web applications and relational database architectures

  • 2+ years’ experience writing code and/or script (PowerShell, PHP, Python, Perl and/or Ruby etc…)

  • Working knowledge of container technologies, deployment and orchestration technologies (Docker, Kubernetes, Cluster API)

  • Experience with networking technologies and concepts including load balancing, firewalls, routing and switching networking, single sign-on and active directory

  • Working knowledge of standard Wintel security methodologies, hardening procedures, and best practices

  • Knowledge of the various services and capabilities of cloud computing platforms (AWS, OpenStack, Azure etc.)

  • Knowledge and understanding of DevSecOps principles and practices (including CI/CD pipeline)

  • Understanding of agile and other development processes and methodologies

Soft Skills and Education

Soft Skills:

  • Strong communication and interpersonal skills required while working collaboratively in a team environment and interacting with customers, system owner, and vendors

  • Aptitude for influencing others without direct authority

  • Ability to prioritize, and work well under pressure

  • Excellent communication and documentation skills, both in technical and non-technical arenas

  • Adept at learning and applying new technologies and solving new problems

  • Ability to work both independently and within a global team environment


  • High School diploma or equivalent required

  • Bachelor’s degree preferred

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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