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Xerox Senior Business Analyst - - 22888 in CARY, North Carolina

Senior Business Analyst at created 10-Sep-2020"/>

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Senior Business Analyst

General information

Department: IM Business Analysis

Date: Thursday, September 10, 2020

Working time: Full-time

Ref#: 20009625

Job Level: Individual Contributor

Job Type: Experienced

Job Field: IM Business Analysis

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com at http://www.xerox.com/ and explore our commitment to diversity and inclusion. at https://www.xerox.com/en-us/jobs/diversity

Purpose:

The Senior Business Analyst is needed to understand the business needs and identifying how best to meet those needs in the area of Xerox’s Global Contact Centre systems which use Genesys Cloud technology and other older supporting technologies. This includes working with the business and the technology areas as a trusted advisor to gather requirements for development and management primarily for enhancements and new project work. This person will analyze, validate and document the business and system requirements, and make recommendations balancing business need, affordability, speed and IT strategy.

Primary Responsibilities:

  • Design, modify and create business processes that will be used to implement business transformation solutions, and will become the company expert in this area of our business. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.

  • Estimates and executes activities in support of project and enhancement work. Adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards.

  • Is aware of risks associated with requested changes on other dependent systems / data which means understanding the surrounding systems and dependencies.

Additional Skills and Requirements:

  • Contact Center Environment experience is an advantage, especially with non-voice communication channels and environments supporting >14 languages.

  • Experience with Storyteller, Jira

  • Experience with Genesys Cloud

  • Experience with both waterfall and agile software delivery lifecycles

  • Experience with Software-as-a-Service implementations and enhancements

Education/Experience Required:

  • Bachelor’s Degree or Masters Degree (preferred) Computer Science, Information Systems, Engineering, Physics, or other related field. Or equivalent work experience.

  • Minimum of five (5) years experience in defining requirements for IT application, ideally in Customer support areas

  • Broad knowledge and understanding of IT concepts.

  • Experience ensuring practices and processes within new developments are compliant with current and emerging standards.

Professional Certifications:

Preferred Lean Six Sigma Green Belt online training required.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com at https://www.xerox.com/ and explore our commitment to diversity and inclusion! at https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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