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Xerox Senior, IT Vendor Software Manager - - 22839 in CARY, North Carolina

Senior, IT Vendor Software Manager at created 17-Aug-2020"/>

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Senior, IT Vendor Software Manager

General information

City: Cary

State/Province: North Carolina

Country: United States

Department: IM Service Delivery

Date: Monday, August 17, 2020

Working time: Full-time

Ref#: 20009578

Job Level: Manager without Direct Reports

Job Type: Experienced

Job Field: IM Service Delivery

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at at and explore our commitment to diversity and inclusion. at

The XDX VMO Senior, IT Vendor Software Manager has end-to-end ownership for managing licensing position and compliance for select XDX Strategic software suppliers. Partners with XDX Operations, Finance, and GP in setting and executing the negotiations and contracting plan. Partners with GP in formally managing the XDX Strategic software supplier relationship.



· Supporting globally 40k + users and over 8k servers

· Microsoft Landscape includes: Office 365, Datacenter, Azure, Extended Support SQL & Windows Server 2008 & WIN 7, Premier Support, Additional Products


· Internal IT users (1700+) and Xerox Technical Service users (4000+) and growing

· Current modules are IT Service Management and Technical Services related.


· Broad Azure capability across servers and storage


  • Accountable for compliance with contractual and licensing models for select software products

  • Accountable for software management activities (demand management, renewals, entitlement and deployment reporting)

  • Identify issues, improvement opportunities, and risks for escalation

  • Identify key data requirements and information throughout the organization

  • Coordinates with other stakeholders to resolve complex licensing queries and issues

  • Manages software supplier relationship with vendor in partnership with GP Sourcing Relationship Manager

  • Sets negotiations and contracting path and plan for select XDX Strategic software suppliers in partnership with XDX Operations, Finance, and GP team.

  • Partners with GP in the execution of negotiations and contracting for select XDX Strategic software suppliers

  • Deep understanding of licensing models, contracts, and pricing arrangements

  • Optimizes consumption to maximize value of spend

  • Manages vendor audits and support supplier interactions

  • Manage renewals / new contracts and upcoming software demand

  • Deep understanding of financials and pricing model. Partner with Operations, Finance, and GP in the review and execution of financial activities (purchase orders, invoice approval, usage reporting)

  • Report on compliance with contractual and licensing models for assigned software products

Required Skills

  • Bachelor’s in computer science or Information Technology related field

  • Strong technical and business problem-solving skills

  • Strong analytical skills, self-motivated

  • Strong financial acumen

  • Ability to read, interpret, and understand standard licensing/contractual terms

  • Experience in negotiation and contracting.

  • Experience in formally managing vendor relationships

  • Project Management skills (incl risk, issue management)

  • Ability to work independently and make decisions

  • Ability to work with external suppliers and internal Global Procurement resources

  • Ability to work within an integrated environment and resolve difficult issues with license holders (Business, IM focal points, etc.)

  • Ability to work within a matrixed organization

  • Ability to prioritize workload and adjust as business needs change

  • Ability to work within a fast-paced team

  • Process oriented and extensive process improvement expertise (Lean Six Sigma – Green Belt Certification)

  • Ability to perform and review data analysis via excel using pivot tables, at a minimum

  • Experience in preparing and delivering senior management briefing.

  • Good communication and presentation skills

  • General understanding of Software Asset Management lifecycle processes

  • Broad understanding of software management overall processes, maintenance of data, and controls

  • Familiarity with analytics from the discovery and entitlement functions:

o Collecting and reviews of software data to support overall processes

o Execution of defined processes (Discover & Tracking, License Management, Deployment, State of Licensing).

o Data mapping activities within the defined Discovery, Tracking, and Entitlement systems

o Identify issues, improvement opportunities, and risks for escalation

o Records and maintains control of inventory items

o Understanding of licensing mechanisms, including licensing product use rights

Preferred Skills

  • Project Management Professional (PMP) Certification

  • Lean Six Sigma – Black Belt Certification

  • Data query (SQL) capabilities against internal data systems (Microsoft, etc.)

  • Awareness of License Management systems along with ability to learn new toolsets

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at at and explore our commitment to diversity and inclusion! at People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.


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