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Xerox Document Care Associate in Chicago, Illinois

Document Care Associate

General information

City: Chicago

State/Province: Illinois

Country: United States

Department: Service Delivery

Date: Friday, June 4, 2021

Working time: Full-time

Ref#: 20011761

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Entry Level

Description & Requirements

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity)

DOCUCARE ASSOCIATE OVERVIEW:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

  • Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)

  • Contributing to service transformation and business growth (KPI: Further profitable service revenue)

EXPERIENCES/QUALIFICATIONS:

  • High school Diploma or GED

  • Industry work experience a plus

  • Basic knowledge of IT environments and site products

  • Good understanding of technical and electrical aptitudes

  • Great customer service skills/previous experience in a customer service/delivery setting

  • Demonstrates a proactive approach

  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures

  • Works within established procedures with a moderate degree of supervision

PRIMARY RESPONSIBILITIES:

  • Carries out regular preventative maintenance checks on client fleet of machines

  • Replenishes consumables

  • Maintains log of all activities including on-site parts inventory

  • Maintain clean and tidy devices and surrounding environment

  • Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support

  • Ensures SLA is achieved and customer requirements are met

  • Commitment to maintain skill set through personal development and training

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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