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Xerox Print/Mail/Scan Production Associate II in Clare, Ireland

Print/Mail/Scan Production Associate II

General information

City: Clare

State/Province: Munster

Country: Ireland

Department: Service Delivery

Date: Monday, August 1, 2022

Working time: Full-time

Ref#: 20020141

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. (

Key Roles and Responsibilities :

  • Administrator role in a mailroom & print production environment;

  • Located at our client’s Shannon site – a major multi-national insurance company;

  • Reporting into the site manager.

Key Role Tasks and Activities:

  • Mailbox management (multi-language) – scanning and indexing emails using client software, maintaining the mailboxes as per customer requirements;

  • Customer correspondence printing – print files must be released daily within SLA requirements;

  • Document packing – all printed correspondence must be packed manually or using mailing machine following processes to ensure accuracy of packing. All post must be prepared for collection daily;

  • Mail sorting& processing – post must be sorted, distributed and scanned daily;

  • Scanning documents using client software including preparation and indexing;

  • Courier management – inbound and outbound, arranging collections as per customer requests;

  • Cheque printing – system and manual printing including passing through signing machine and updating records accurately.Strict processes must be followed;

  • Mail merge creation and print using Excel and Word;

  • Data entry – accurate recording of daily volumes for tasks performed;

  • Customer service – responding to general queries and requests from the customer in a timely manner;

  • Ad-hoc operational requirements;

  • MFD management and maintenance – maintain printers around the building including consumable management and first fixes;

  • Daily SLAs must be met.


  • Basic computer skills – MS Word, Excel, Access, Outlook;

  • Good typing skills;

  • Good communication skills, verbal and written;

  • Ability to use own initiative and take direction and feedback;

  • Good time keeping and attendance;

  • Good attention to detail;

  • Ability to follow processes accurately.


  • A basic understanding of fleet management;

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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