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Xerox Customer Success Manager for RPA and AI Solutions in Columbus, Ohio

Customer Success Manager for RPA and AI Solutions

General Information

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United States


Information Management


Monday, November 13, 2023

Working time




Job Level

Department Leader

Job Type


Job Field

Information Management

Seniority Level



USD - United States - US

Annual Base Salary Minimum


Annual Base Salary Maximum


The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers ( , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ( .

Monthly: Monthly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirement

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. (

Are you passionate about helping customers achieve their goals with innovative automation and AI solutions? Do you have excellent communication, problem-solving, and relationship-building skills? If so, you might be the perfect fit for our customer success team! The position can be located anywhere in the US Eastern or Central time zones. The role will report directly to the Chief Digital Officer.

As Xerox Customer Success manager, you will be responsible for:

  • Onboarding new customers and providing them with training and support on how to use our automation solutions effectively to achieve their ROI targets.

  • Developing and maintaining long-term relationships with customers and ensuring their satisfaction with our automation solutions and customer retention.

  • Identifying and understanding customer needs and goals, and providing them with tailored solutions and recommendations.

  • Monitoring customer usage, feedback, and performance metrics, and proactively reaching out to customers to address any issues or opportunities.

  • Collaborating with sales, marketing, product, and engineering teams to provide customer feedback and insights, and advocate for customer needs and requests.

  • Creating and delivering reports, presentations, and case studies to showcase customer success stories and best practices.

  • Keeping up to date with latest technologies trends and AI and Automation use cases and bringing new opportunities to customers

To be successful in this role, you will need:

  • A bachelor's degree in business, engineering, or a related field, or equivalent work experience.

  • At least 5+ years of experience in customer success, account management, or consulting in the automation solutions industry.

  • 3+ years of a strong technical background and knowledge of automation solutions, such as robotic process automation (RPA), intelligent automation (IA), or artificial intelligence (AI).

  • Excellent verbal and written communication skills, and the ability to communicate effectively with different audiences and stakeholders.

  • A customer-centric mindset and a passion for delivering value and positive outcomes to customers.

  • A self-motivated, proactive, and collaborative attitude, and the ability to work independently and as part of a team.

  • A willingness to travel up to 25% of the time to visit customers across the US.

If you are interested in joining our Automation Organization, please apply online with your resume and cover letter. We look forward to hearing from you!



Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.