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Xerox Field Customer Technology Trainer in Columbus, Ohio

Field Customer Technology Trainer

General information

City: Columbus

State/Province: Ohio

Country: United States

Department: Technical Customer Services

Date: Monday, September 13, 2021

Working time: Full-time

Ref#: 20013223

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment todiversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity)

ComDoc, a Xerox company is looking for a Field Customer Technology Trainer! We are changing the way business works by applying our expertise in imaging & business process! Join a team of innovators and contribute your personalization to our efficiencies.

The Field Customer Technology Trainer provides a broad spectrum of branch level customer and sales support services. Expands and retains the customer base through account visits, competitive system identification, application selling, account qualification, and equipment demonstrations and training. Assists the sales force to maximize productivity to encompass Hardware/Software/Management Print Services activities.

ESSENTIAL DUTIES:

  • Implementation, Installation, Training Conducts customer training on all essential hardware functions, including copy, fax, print, scan, document filing and retrieval, web interface, and online customer center.

  • Addresses customer questions and concerns.

  • Follows up as appropriate with sales representatives.

  • Current Customer Retention/Expansion Addresses and remedies any customer concerns (Care accounts)

  • Demonstrates empathy and understanding of customer concerns.

  • Strategizes with sales and service on account situation and action plan.

  • Schedules/plans aggressive timetable for remedy.

  • Documents actions taken; serves a liaison between customer, sales and service.

  • Plans and time-activates follow up to ensure customer satisfaction.

  • Support for Managed Print Services Team Processes Add & Remove forms.

  • Uses Reports for potential leads for sales representatives.

  • Assists with walk-throughs, mapping, and other assessment-related activities as required.

  • Provides Pre-Sale Support. Conducts studies and gathers information that will assist in sales approach.

  • Conducts interviews and collaborates on solution.

  • Participates in presentations, proposals, and demonstrations as requested and appropriate.

  • Designs and implements ongoing training programs for accounts.

  • Generates sales leads. Assists in researching new potential accounts.

QUALIFICATIONS

  • Previous customer facing experience preferred, previous training experience ideal

  • Strong communicator

  • Comfortable with presenting infront of customers

  • Willing to travel within a 60 mile radius in the Columbus, OH Metropolitan area

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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