Job Information
Xerox Client Communications and Sales Advisor in Den Haag (The Hague), Netherlands
Client Communications and Sales Advisor
General Information
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City
Den Haag (The Hague)
State/Province
South Holland
Country
Netherlands
Department
Service Delivery
Date
Friday, June 7, 2024
Working time
Full-time
Ref#
20033443
Job Level
Specialist
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Mid-Senior Level
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Job Role Summary:
Responsible for multi-level client relationships and act as a trusted advisor. In this role you work directly with clients and effectively closes business opportunities; client needs and pain points, proposing effective (Xerox) portfolio solutions meeting client requirements. Main contact will be with communication teams. Pitching innovative communication solutions is a must.
Purpose:
To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants.
To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound.
Knowledge of customer changes/strategy and development services around these changes/strategies is a must
Identification, analysis, planning and road mapping of client digital and omni-channel communication assests and activities.
Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes.
Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements.
Communications span: mass communications and individual communications to citizens, businessess, other government organisations and civil servants.
Identify opportunities
Main Responsibilities:
Become the trusted advisor and develop client relationships
Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions.
Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions.
Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback.
Participate in developing creative, strategies, proactive and technically correct advice to clients
Display strong written and oral communication skills including the ability to articulate complex concepts
Develop and become the communication authority within Xerox and at the customer
Quarterly reviews with customers
Requirements:
Fluent in English and Dutch (verbal and written)
Experience of working with virtual teams, cross-functionally.
Knowledge of communications space and experience working in a consulting or sales environment.
Significant experience and understanding of the communications (product, customer and employee) market space, the challenges in the arena and the breadth of solutions and services in the marketplace.
Understanding of Government processes and policies
Proven ability to build and maintain C-level relationships.
Able to communicate and influence at senior levels internally and externally. Good communication and presentation skills with proven ability to present a vision and energize teams.
Ability to think creatively and strategically
Ability to interact with all levels of management and/or clients.
Ability to support sales of new business and extension business
Ability to work in a matrixed environment
Existing Network of high-level communication contact persons within the central government
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.