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Xerox Solution Architect - Customer Communications Management (CCM) in Georgia, Georgia

Note: This position can be located anywhere in the United States. Approximately 50% travel is required for the role.

You must have CCM experience to be considered.

Purpose:

This position supports the pursuit of new business and the implementation of newly won contracts. It begins with acquisition and shaping of customer requirements through early engagement and creates winning solutions and profitable business contracts aligned to Xerox’s portfolio. Candidates should expect to work across data processing, document composition, transactional print and mail delivery functions and to champion the benefits and adoption of multi-channel delivery.

Focus:

  • Maintaining expertise in the services Xerox offers and the products and solutions that are used in the delivery of those services.

  • Maintaining a broad awareness of the development of technology and services within the Customer Communication Management, multi-channel communications, and transactional print industry.

  • Crafting and documenting compelling, standardized & repeatable solutions and services in response to bids and tenders received.

  • Working as part of cross-functional teams of Stakeholders and Subject Matter Experts contributing to the development of the solution.

  • Gathering solution component costs and contributing to the development of the business case.

  • Complying with corporate governance processes to ensure that solutions are fully documented and have the approval of relevant stakeholders.

  • Supporting service transition into live service delivery including configuration of both software and hardware components.

  • Supporting the Change Management Process and revising the solution as necessary based on changing client requirements.

Scope:

  • Working in close collaboration with Sales, Bid Management, Consultants, IT, Human Resources, Commercial, Service Delivery and external partners, the Solution Architect will orchestrate and enable high-value deal wins in both competitive and non-competitive proposal situations.

  • Manage and lead the solution architecture work stream through deal closure and transition to handover to the service delivery teams.

  • Extensive travel may be required.

  • Accountable for comprehensive, end-to-end solution design, deployment oversight, documentation and compliance with all governance requirements.

Responsibilities:

  • Bid/Sales Support – Works with Sales and Bid Managers in the presales phase of service(s) contracts. Assists with the preparation and delivery of service contract proposals, bids and tenders.

  • Solution Design Authority - Takes responsibility for all components input to solution design as well as to qualification and business approval meetings and tollgates. Ultimately accountable for the development of sharp, economically aligned, deliverable solutions.

  • Cost and Risk – Defines the approach to solution development, controlling scope and the work of the solution design team in order to ensure an acceptable cost structure. Able to articulate the entire solution to a client or partner on a technical and business level, clearly identifying benefits, assumptions and risks.

  • Business Development – Establishes customer requirements for a solution building strong relationships with relevant stakeholders in Xerox, customer organization and partners. Plays a key role in influencing the customer to choose Xerox.

  • Requirements and Integrated Design – Designs innovative solutions and can manage the work of different specialists – including partners and third parties - contributing to the design and implementation. Works with Xerox pursuit and commercial team to develop solution and business case.

  • Re-use of Knowledge – Proactively shares knowledge with colleagues and provides feedback to enable continuous improvement and learning from past experience. Updates and improves standard solution architect methodologies and collaterals based on learning and customer requirements/feedback. Promotes knowledge sharing with other stakeholders.

  • Development Focus – Takes responsibility for own professional development. Additionally, contributes to the development of Solution Architect expertise and methodologies within Xerox by sharing experience and presenting to colleagues at team events.

Experience and Qualifications:

  • Background in complex, services based, technology enabled outsourced businesses such as transactional print and mailing and the design and operation of transactional production centers.

  • Experience managing or implementing multi-channel communications solutions. Onboarding and automating transactional print and mailing applications and with particular emphasis on the migration of paper-based communications to digital delivery.

Demonstrate hands on experience in projects delivering personalized, 1:1 communications and resulting in the delivery of transactional and promotional communications using multiple channels and in some, or all, of the following areas and technologies:

  • Multi-channel output delivery (Ideally with experience of the Quadient Inspire Suite)

  • Production workflow automation (Ideally with experience of scripting & configuring the Quadient Inspire Automation Suite.

  • Secure file transfer techniques

  • Page description languages, format conversion and data triggers

  • Data integrity management

  • Data cleansing

  • Mail sortation and postal discounts

  • Document composition and composition software (Quadient Inspire, HP Exstream, Doc 1 etc.)

  • Digital printing & enveloping

  • Hybrid mail solutions and their business application

Supporting Skills:

  • Can articulate the principles of data protection and privacy laws including GDPR and demonstrate their impact on solution design.

  • Understands the principles of commercial business case development and P&L management.

  • Has strong communication skills, both written and verbal, with the ability to describe the technical features and business benefits of solutions proposed.

  • Excellent MS-Office skills.

  • Preferred Prince II / PMP and familiarity with project management techniques.

  • Preferred ITIL and familiarity with its principles and practical application.

  • Desired TOGAF or alternative architecture design frameworks.

  • Microsoft certifications preferred.

Title: Solution Architect - Customer Communications Management (CCM)

Location: TX-Austin

Requisition ID: 19002144

Other Locations: United States-Florida, United States-Colorado, United States-Georgia, United States-Pennsylvania, United States-California, United States-North Carolina, United States-New York

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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