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Xerox Business Relationship Manager - - 22893 in Ref #20009630,

Business Relationship Manager at created 1-Oct-2020"/>

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Business Relationship Manager

General information

Department: IM Business Relationship Management

Date: Thursday, October 1, 2020

Working time: Full-time

Ref#: 20009630

Job Level: Individual Contributor

Job Type: Experienced

Job Field: IM Business Relationship Management

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion.

The Business Relationship Manager (BRM) is responsible for initiating and influencing relationships with key leaders/stakeholders as well as senior strategists, planners, designers and operational business partners during the design management and implementation of business change. Responsible for developing and monitoring IT strategy; accountable for the alignment of Xerox Information Management (XIM) with the underlying profitability drivers of the business goals and objectives. Accountable for the delivery of value and solutions in one or more business areas, as well as managing change initiatives in the business area(s). Accountable for the delivery and management of investment and sustaining base portfolios.


  • The IM Business Relationship Manager (BRM) is the interface with assigned area(s) of the business for the purpose of support management, escalations, risk management, solution discovery, business-IT strategy development and relationship management. Role serves as a trusted adviser and the key point of contact and escalation for IT business stakeholders.

  • The BRM acts as advocate on behalf of the IT organization to ensure business stakeholders understand and support IT strategy, processes and controls.

  • The BRM acts as advocate on behalf of business stakeholders to ensure IT services meet their business priorities and needs.

The Ideal Candidate:

  • Understands the end to end Supply Chain business and processes in America, Supply Chain IT challenges as well as the various systems in the complex application landscape of Supply Chain and Xerox

  • Can quickly build relationships with key stakeholders on both business and IT side and become a trusted advisor for IT business stakeholders

  • Understands the IT Support processes and how to influence these in support of business needs

  • Can optimize processes and application functionality

  • Has experience with advancing ideas into projects and ensure on-time delivery and value realization

  • Takes initiative and drives for results

Primary Responsibilities:

  • The BRM possesses and demonstrates broad value chain understanding and deep knowledge of a business partner’s area.

  • Establishes and maintains a strong relationship with appropriate level key stakeholders.

  • Understands and anticipates direction of the business and identifies opportunities and makes recommendations to support the business future state.

  • Drives the resolution of escalated IT issues.

  • Participates in short- and long-term strategic planning sessions with VCPs to improve business processes.

  • Provides input to the prioritization of IT initiatives based on organization needs/strategy, IT workload and budget.

  • Communicate with business leaders and project managers and other stakeholders to ensure awareness of progress, risks and results against the roadmap.

  • Works collaboratively with XIM partners to develop clear and concise communications with respect to incidents, problems and change management as needed.

  • Support change management activities.

  • Represents the business strategies and priorities in IM community

  • Represents the IT vision to the business

  • Defines SLAs with internal/external XIM partners to ensure they are appropriate for the business need.

  • Strong understanding of business processes and acts as an advocate for business needs and required results.

  • Promotes business knowledge of IT process, roles and procedures to ensure the best possible outcome.

  • Ensures IT domains are aware of business segments within Xerox and how they interact with External customers and internal business groups.

  • Identifies and mitigates potential problems and conflicts with IT delivery.

  • Advises on options, risks, costs versus benefits, and impacts on end-user products and services,

  • business processes and system priorities.

  • Ensures IT solutions support the business’s short and long term business goals/strategy and align with IT strategy.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identify business opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment.

  • May develop and advocates recommendations for solution options in conjunction with IT solution architects.

  • Business Reviews – Provides support for business reviews

  • May support and or participate in formal reporting of project status.

  • Coaching/Mentoring – Develop, motivates, direct IT members as appropriate.

  • Fosters a team environment.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.


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