Xerox Field Service Technician - Grand Rapids, MI in Grand Rapids, Michigan
Field Service Technician - Grand Rapids, MI
City: Grand Rapids
Country: United States
Department: Technical Customer Services
Date: Monday, June 21, 2021
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Technical Customer Services
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment to diversity, inclusion and belonging.
Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Xerox is looking for a FIELD SERVICE TECHNICIAN in the Grand Rapids, MI area. While copier-industry experience is preferred, people who are good mechanical troubleshooters with basic computer knowledge and excellent customer service skills are right for this role. Experience in automotive, electrical and machine operations are a plus!
Provide outstanding service support to our customers. The role includes full break/fix repairs and resolution to all machine issues for all Xerox High-End, Digital, Xerographic and Inkjet equipment. It provides complete service coverage to maintain the highest possible up-time for the customer.
Resolution of all customer hardware issues, engaging the necessary resources as required to satisfy our customers
Support the resolution of network/connectivity/applications issues or engage whatever resources may be necessary to satisfy our customer's needs.
Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience,
Superior time management skills and reliability. Our customers are counting on you.
Outstanding customer/communication skills
Ability to lift 50 pounds, stand for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an active position that requires, standing, squatting, bending, and driving.
Good to have: A+, MCSE, or MCP certifications and familiarity with networking IT skills, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP).
Valid driver's license, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
We offer great benefits, including:
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account
Paid time off, plus holidays and personal days
401(k) with generous match
The ability to grow! Possible career tracks include Production Technician or Field Service Manager
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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