Xerox Internal Control and Policy Compliance Analyst in Guatemala, Guatemala

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at


Assist with the Business Continuity Program for Americas Service Delivery Organization.

Specialize and become Subject Matter Expert (SME) to provide support and advise on internal policies and guidelines.

Ability to handle confidential information in support of internal audits and/or investigations.



Works under general supervision.

Uses discretion in identifying and resolving complex problems and assignments.

Receives specific assignments in the form of scope and work is reviewed at frequent milestones.

Determines when problems should be escalated to a higher level.


Interacts with and influences actions/decisions that the department/project team members may need to make.

Frequent external contact with internal customers at the Senior Leadership level.

Recommendations made by this role may impact individual/group/organization.

Develops high-level relationships with organizations' team members.


Specialized range of work, of relatively less complexity and standard, in variety of environments.

Encounters diverse array of complex problems where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends, and participates in complex and confidential audits.

Main Responsibilities:

Administrator duties in the maintenance of Service Policies identifying policy owners and establishing review schedules with policy owners to keep policies relevant and current.

Acts as focal for any service policies to ensure they are properly vetted. Provide input for other policies affecting Americas Service Delivery owned by other Xerox organizations.

Functions as the Subject Matter Expert within the Americas Service Delivery organization in support of policy investigations initiated by Human Resources, Corporate Security, and the Business Ethics and Compliance Office. Researches and investigates into the concerns/issues/complains, per request, and provides findings along with best recommendations per Corporate Policies and Guidelines (e.g.: terminations, disciplinary processes).

Function as the focal to generate reports for internal audits as required.

May track Key Performance Indicators (KPIs), creating dashboard summary review and analysis of data to report monthly.

Maintain the Clarity in Reporting Mailbox.

Provide appropriate and timely responses to inquiries on Technical Services Field reporting working with SMEs as required.

Annually review and update the Clarity in Reporting Guide.

Maintain and administer Internal Control/Policy Compliance SharePoint site.

Assist in the development of inspection processes.

Administer inspection process annually, or per HR’s request. Compile, conduct, analyze, and communicate results to ensure adoption and compliance. Provide audit’s requestor(s) recommendations based on findings.

Coordinate and support internal and external audit requests through inclusion of SMEs, negotiating, scoping documentation, responding to audit findings, and closing recommendations (if found).

Oversee the Business Continuity Process to confirm all organizations inside Americas Service Delivery organization are compliant with BRP and Emergency Preparedness plans, as well as table-top drills.

Track and report eLearning course compliance for annual mandatory courses (CBC/INFOSEC).

Provide support to ValuePlus and other programs through audit and inspections.

Provide support to Program Manager as required within the scope of responsibilities, with similar projects/programs in Americas Service Delivery – Service Excellence and Program Management Group.

Education Requirements:

BA or BSS degree or equivalent work experience

Preferably in accounting and/or internal controls


Technical certification such as Certified Information Security Auditor (CISA) is desired.

Lean Six Sigma certification (yellow or green belt preferably)

Candidate Background: Skills, Knowledge and Abilities:

Minimum: Substantial experience in audits and internal policies management.

Minimum: References and identifies the available standards, methods, tools and applications in own area of specialization and can make correct choices from alternatives.

Preferred: Strong understanding of Americas Service Delivery Organization (MDS and TS preferred)

Minimum: Can analyze user requirements and advise users on scope and options for operational improvement.

Minimum: High level of organizational skills with the ability to handle multiple tasks or projects at one time with minimum supervision.

Minimum: Clear understanding of the relationship between own area of responsibility

specialization to the organizations and takes customer requirements into account when making proposals.

Minimum: Takes initiative to keep skills up to date and is results oriented.

Preferred: Is familiar with the principles and practices involved in the organizations involved with processes and audits.

Minimum: Understands the importance of and has the ability to maintain the strictest confidentiality of information.

Minimum: Action oriented, with strong attention to detail, while driving issues to timely closure.

Minimum: Is effective and persuasive in both written and oral communication.

Minimum: Ability to manage SharePoint or other similar repository sites.

Minimum: Ability to identify gaps, risks, areas of opportunity within the organizations based on performed tasks.

Preferred: Finance or internal control experience.

Preferred: Deliver requirements under time constraints

Minimum: Strong Leadership skills and high energy

Preferred: Ability to align project deliverables with financial impact

Minimum: Advanced technical skills/background (e.g.:MS Excel (i.e. pivot tables, vlookup, graphics, formulas, etc.) and Powerpoint skills)

Minimum: Strong business analytical skills

Minimum: Ability to assess issues, define causes, and prioritize/execute solutions

Minimum: Excellent English written and verbal communications skills at all organizational levels (internal)

Minimum: Strong Interpersonal skills

Minimum: Excellent Ethics and Security Management Practices (clearly presented in all activities and tasks).

Additional Role Requirements:

Understanding of general Corporate policies and procedures

Information Risk Management awareness

Regulatory and Compliance requirements

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Internal Control and Policy Compliance Analyst

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 19001224

© 1999-2014 XEROX CORPORATION. All rights reserved.