Xerox Associate Analyst, IM Service Delivery (Information Management Specialist) in Haryana, India
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Learn more at www.xerox.com.
Job Summary: We are looking for a Technical Support Engineer to provide enterprise-level assistance to our internal customers. You will diagnose and troubleshoot Laptop/Desktop hardware problems, Operating system issues, Backup issues also help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving all Laptop/desktop related issues , basic network issues, configuring operating systems and using remote desktop connections to provide immediate support.
To be qualified for this role, you should hold a degree / Diploma in a relevant field, like Computer Science, IT or Software Engineering. Microsoft certification is a plus.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilitiesand Duties :
Expert inDesktop Remote support L2/L3
Expert inwindows 7/8 /10 OS related issues. L2
Basic knowledgeon LAN/WAN troubleshooting.
Basicknowledge on IP Phone and VideoConferencing troubleshooting
Goodknowledge on Active directory andWindows administration and Backups.
ManageDesktop (software and connectivity) incidents through to resolution.
Providestandard and approved software (operating systems and standard officeapplications) support and the remote management of Desktop Devices usingappropriate tools).
Support,Manage, Optimize and Maintain the configuration and installation of theDesktop, to include, but not limited to, patch updates.
Experiencein email support, MS office and desktop applications
End toend incident, problem management with RCA
Ensurethat each Desktop/Laptop Device is installed with the appropriate Desktop/Laptopimage.
Monitorsecurity profiles and anti-virus software on all Desktop/Laptop Devicesand take appropriate action in the event of non-compliance with securityrequirements
Basicknowledge on MFD /Printer management
Qualifications and Skills :
Graduate and above.
Operating System installation and troubleshooting
Application installation and troubleshooting
Experience in Asset management
Files and file system management
Basic skills in mobility activities (AirWatch)
Flexibility to work in 24 x 7 environment; shift operations
Ability to work under pressure and against time lines, SLAs
Handle high workloads and volumes
Proactive approach, anticipate issues and act on them before they become show-stoppers
Sense of urgency in closing tasks
Good Communication Skills.
Title: Associate Analyst, IM Service Delivery (Information Management Specialist)
Requisition ID: 18005621
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.