Xerox Manager II, Service Delivery Management (Head - Delivery Account Manager) in Haryana, India
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Learn more at www.xerox.com and explore our commitment to diversity and inclusion! at https://www.xerox.com/en-us/jobs/diversity
SCOPE OF ROLE
Managing the Xerox services P&L and growth targets
Deliver on Contract Commitments including SLA
Managing Customer Satisfaction Parameters
Deliver account wise P&L.
Management of 140 Xerox people across 100 accounts
Member of the Senior Leadership team within the EMEA Region
The Job holder will carry end to end responsibility of:
Delivery of service in line with the agreed scope and managing the SLAs and Customer delights.
Contract Governance through process compliance and regular business reviews with customer.
P&L Management for Delivery Account Management Operations.
Driving the service transformation and business growth in the existing accounts.
Driving Productivity Improvements – Value for Customer and enhanced margins.
Developing strong Client relationships.
Team Management & Development.
Quality, Compliance and Risk Management
Process Excellence/Re-engineering to Continuously review and establish a robust performance measurement structure.
Vendor Management to deliver contract delivery.
Support Audits and ensure compliance with all processes without any deviations.
Liaise with all internal stakeholders to ensure smooth functioning of business.
Responsible for tracking, updating business continuity & disaster recovery plans
BACKGROUND, EXPERIENCE AND QUALIFICATION
Previous experience incustomer facing service delivery roles.
Ability to Manage clientrelationship at a senior level.
Familiarity withrelevant service offers.
Excellent peoplemanagement skills.
Ability to use thoughtleadership skills.
Title: Manager II, Service Delivery Management (Head - Delivery Account Manager)
Requisition ID: 19003053
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.