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Xerox Systems Administrator - Houston in Houston, Texas

Systems Administrator - Houston

General information

City: Houston

State/Province: Texas

Country: United States

Department: Technical Customer Services

Date: Friday, July 9, 2021

Working time: Full-time

Ref#: 20011842

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Purpose:

Responsible for providing technical assistance and support related to computer systems, hardware, and software to Xerox IT customer and peers; administration and internal support of PCs, laptops, mobile devices, printers, servers, and other related equipment. Tasks include end user support, analyzing requirements, resolving problems, installing hardware or software solutions, license tracking, asset management, support and perform maintenance, and upgrades and configuration changes. This position requires sound independent judgment, based on best practices and commonly applied standards.

Scope:

In this role you will also collaborate with other IT personnel, may travel occasionally, and support a variety of IT systems at varying levels of complexity on classified and corporate networks including some occasional after-hours support. Xerox offers excellent job advancement opportunity and excellent professional growth ability and tuition reimbursement for certification classes and tests.

Responsibilities include:

  • Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations

  • Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments

  • Operating System installation for Windows and Desktop systems

  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore

  • Contribute to computer and network security using a variety of security-based software products and hardware appliances

  • Provide some corporate networking and infrastructure device(s) support, especially as it relates to the end user devices

  • Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers.

  • Resolve user-reported technical issues using available resources while following documented procedures and policies.

  • Explain computer and software operations to technical and non-technical users.

  • Document, track and monitor the problem to ensure a timely resolution with our internal systems (RMM and case tracking systems).

  • Serve as liaison between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.

  • Work with third party IT vendors, providing management and oversight

  • Perform other duties as assigned

Qualifications

  • Minimum of 5 years working as a Windows System Administrator, Network Administrator or similar role

  • 5 yrs. customer service experience in a fast-paced help desk or customer contact environment.

  • Extensive knowledge of the following:

  • Microsoft Products: WIN 7/10, Server 2012-2016, Server 2019

  • VMWare or Hyper-V

  • Azure Administration

  • Windows Server Products

  • Windows server roles, DNS, DHCP, RDS, etc.

  • Remote management of PCs

  • PC hardware (laptops and desktops), printers, scanners, computer peripherals

  • Domain setup and maintenance

  • Active Directory, including Azure AD

  • Office 365

  • Email security (O365 and third party)

  • Strong interpersonal skills, ability to work autonomously and on a team;

  • Strong written communication skills and the ability to document/diagram IT systems and procedures;

  • Must be able to lift 25 pounds.

Preferred:

  • Managed Services Industry Experience in a fast-paced help desk environment.

  • Bachelor's Degree in an Information Technology related discipline and/or current, applicable industry-standard certifications (MCSA, Security+) or 5 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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