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Job Information

Xerox Desktop Service Technician in Illinois

Desktop Service Technician

General information

City: Hammond, Dyer, Munster, Michigan City

State/Province: Illinois

Country: United States

Department: Presales & Implementation

Date: Monday, May 3, 2021

Working time: Full-time

Ref#: 20011417

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Presales & Implementation

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

GENERAL FUNCTION:

Entry level position responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. **The home office is based based out of the Xerox IT Services Bolingbrook, IL location, however the work is actually performed in the Indianapolis metropolitan (Dyer, Munster, Hammond, Michigan City, Crown Point Indiana). The candidate would report to and work directly onsite with the different customer locations.

EDUCATION:

  • Required: High School Diploma or GED

  • Preferred: Two / Four-year college degree or degree from Vocational Institute in related field of industry.

EXPERIENCE:

  • Required: Familiar with troubleshooting, diagnosing and repairing computer hardware, configuration, software and operating systems.

  • Preferred: Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.

CERTIFICATIONS:

  • Required: High School Diploma or GED

  • Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP

KNOWLEDGE:

Working knowledge with respect to:

  • Computers, Chromebooks, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic Utilities

  • Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)

  • OEM Warranty Procedures – all manufacturers serviced by Xerox IT Services

  • Appropriate OEM Resources (i.e. manuals, internet resources, etc.)

TECHNICAL SKILLS:

  • Troubleshoot a variety of computer issues

  • Accurately diagnose and repair computers to working condition for our customers

  • Accurately record repairs and close tickets

  • Accurately provide troubleshooting notes to show diagnostic steps

  • Label and cleaning computers as needed

  • Accurately and legibly fill out repair tickets

PERFORMANCE SKILLS:

  • Excellent time management skills

  • Be able to change priorities

  • Maintain a clean workstation

  • Be able to prioritize multiple tasks

  • Ability to pass a background check

  • Clean driving record preferred

  • Maintain a professional appearance at all times

  • Ability to work as team in a professional environment

REQUIREMENTS:

  • Possess and maintain reliable transportation

  • Possess and maintain valid drivers license

  • Ability to lift 50 lbs.

  • Be prompt and on time to work and scheduled appointments

  • Able to maintain professional demeanor under stress

  • Possess strong interpersonal skills

  • Posses strong customer service skills

  • Possess strong phone skills

  • Provide updates of service calls upon completion or incompletion of each call to the call support center

  • Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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