Xerox Desktop Service Technician in Illinois
Desktop Service Technician
City: Hammond, Dyer, Munster, Michigan City
Country: United States
Department: Presales & Implementation
Date: Monday, May 3, 2021
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Presales & Implementation
Description & Requirements
Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Entry level position responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. **The home office is based based out of the Xerox IT Services Bolingbrook, IL location, however the work is actually performed in the Indianapolis metropolitan (Dyer, Munster, Hammond, Michigan City, Crown Point Indiana). The candidate would report to and work directly onsite with the different customer locations.
Required: High School Diploma or GED
Preferred: Two / Four-year college degree or degree from Vocational Institute in related field of industry.
Required: Familiar with troubleshooting, diagnosing and repairing computer hardware, configuration, software and operating systems.
Preferred: Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.
Required: High School Diploma or GED
Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP
Working knowledge with respect to:
Computers, Chromebooks, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic Utilities
Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)
OEM Warranty Procedures – all manufacturers serviced by Xerox IT Services
Appropriate OEM Resources (i.e. manuals, internet resources, etc.)
Troubleshoot a variety of computer issues
Accurately diagnose and repair computers to working condition for our customers
Accurately record repairs and close tickets
Accurately provide troubleshooting notes to show diagnostic steps
Label and cleaning computers as needed
Accurately and legibly fill out repair tickets
Excellent time management skills
Be able to change priorities
Maintain a clean workstation
Be able to prioritize multiple tasks
Ability to pass a background check
Clean driving record preferred
Maintain a professional appearance at all times
Ability to work as team in a professional environment
Possess and maintain reliable transportation
Possess and maintain valid drivers license
Ability to lift 50 lbs.
Be prompt and on time to work and scheduled appointments
Able to maintain professional demeanor under stress
Possess strong interpersonal skills
Posses strong customer service skills
Possess strong phone skills
Provide updates of service calls upon completion or incompletion of each call to the call support center
Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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