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Xerox Engineer I, Software Engineering in Kochi, India

Engineer I, Software Engineering

General information

City: Kochi

State/Province: Kerala

Country: India

Department: Design & Development Engineering

Date: Wednesday, June 22, 2022

Working time: Full-time

Ref#: 20016781

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Design & Development Engineering

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore ourcommitment to diversity and inclusion. (

Designation: Sr Development Support Engineer

Location: Kochi

Timings: 6 PM to 3 AM (IST)

Experience: Minimum 6 to 8 years in similar roles

Qualification: BE /B. Tech/MCA / IT

Role Description:

  • Development Support Engineers are responsible for providing application support to end-users, both internal and external, and act as the initial point of support before the development teams of those applications are engaged.

  • Development Support Engineers are SMEs who determine if an incoming problem is a code issue, a data issue or an operational issue and take appropriate next steps to mitigate the issue. These actions include establishing priority and severity, engaging various stakeholders and coordinating through the problem-solving process.

Technical Skills

  • Experience with MS SQL Server

  • Experience in working in an Agile environment

  • Experience in enterprise technical support

  • Strong problem-solving skills

  • Excellent client-facing skills

  • Excellent written and verbal communication skills

  • Incident management/problem management

Good to have

  • Any development/testing background is a plus

  •, SSIS, SSRS is a plus

  • Development/Modification of SQL Stored Procedures /Functions/Triggers

  • ITIL certified

Job Description

  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

  • Manage customers' expectations and experience in a way that results in high customer satisfaction.

  • Act as the conduit between the customer and development teams to troubleshoot and resolve reported issues.

  • Act as an SME for the applications being supported to provide consistency for interfacing with each software development team

  • Be the voice of the customer to ensure the appropriate expectations and urgency communicated to the software development teams

  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

  • Use consistent processes across all supported regions for interfacing with various support stakeholders


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