Job Information
Xerox Engineer I, Software Engineering in Kochi, India
Engineer I, Software Engineering
General information
City: Kochi
State/Province: Kerala
Country: India
Department: Design & Development Engineering
Date: Wednesday, June 22, 2022
Working time: Full-time
Ref#: 20016781
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Design & Development Engineering
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Designation: Sr Development Support Engineer
Location: Kochi
Timings: 6 PM to 3 AM (IST)
Experience: Minimum 6 to 8 years in similar roles
Qualification: BE /B. Tech/MCA / M.sc IT
Role Description:
Development Support Engineers are responsible for providing application support to end-users, both internal and external, and act as the initial point of support before the development teams of those applications are engaged.
Development Support Engineers are SMEs who determine if an incoming problem is a code issue, a data issue or an operational issue and take appropriate next steps to mitigate the issue. These actions include establishing priority and severity, engaging various stakeholders and coordinating through the problem-solving process.
Technical Skills
Experience with MS SQL Server
Experience in working in an Agile environment
Experience in enterprise technical support
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Incident management/problem management
Good to have
Any development/testing background is a plus
ASP.net, SSIS, SSRS is a plus
Development/Modification of SQL Stored Procedures /Functions/Triggers
ITIL certified
Job Description
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Manage customers' expectations and experience in a way that results in high customer satisfaction.
Act as the conduit between the customer and development teams to troubleshoot and resolve reported issues.
Act as an SME for the applications being supported to provide consistency for interfacing with each software development team
Be the voice of the customer to ensure the appropriate expectations and urgency communicated to the software development teams
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Use consistent processes across all supported regions for interfacing with various support stakeholders
#LI-NJ1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.