Xerox Dutch Account Support Associate in Leinster, Ireland

Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

We understand what’s at the heart of work – and all of the forms it can take.

We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalise, package, analyse and secure information to keep our customers moving at an accelerated pace.

Why work for Xerox?

As we evolve our business, we want you to evolve with us. We will not only provide you with the development and support you need to succeed, but a suite of learning platforms and opportunities to help you get to where you want to go. We will encourage you to develop your skills and aspirations in a Best Place to Work in Portugal that values work life balance and personal development.

Overview

As an Account Support Associate, you will be responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

The Account Support Associate will work as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer

  • Supporting the achievement of productivity improvements

  • Contributing to service transformation and business growth

  • Providing back-up support and cover

  • Operate and maintain devices

  • Ensure quality standards are achieved and customer requirements are met

  • Where required replenish consumables and perform key operator maintenance

  • Other duties as required

Qualifications and Experience:

  • High School Diploma / (GED) / Secondary School GCSE or equivalent

  • Fluency in English and Dutch

  • Experience in customer facing role

  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Good communication skills

Title: Dutch Account Support Associate

Location: Ireland-Leinster-Dublin

Requisition ID: 18006011

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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