Xerox Norwegian Account Support Associate in Leinster, Ireland

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyse and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com at http://www.xerox.com/ .

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

The Account Support Associate will work as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer

  • Supporting the achievement of productivity improvements

  • Contributing to service transformation and business growth

  • Providing back-up support and cover

  • Operate and maintain devices

  • Ensure quality standards are achieved and customer requirements are met

  • Where required replenish consumables and perform key operator maintenance

  • Other duties as required

Qualifications and Experience:

  • High School Diploma / (GED) / Secondary School GCSE or equivalent

  • Fluency in English and Norwegian

  • Experience in customer facing role

  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Good communication skills

  • Health & safety awareness and compliance

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Norwegian Account Support Associate

Location: Ireland-Leinster-Dublin

Requisition ID: 18005176