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Xerox Software Technical Support Analyst - Manhattan, NY in Manhattan, New York

Software Technical Support Analyst - Manhattan, NY

General Information

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Manhattan, Rochester


New York, Texas


United States


Technical Customer Services


Thursday, November 16, 2023

Working time




Job Level

Individual Contributor

Job Type


Job Field

Technical Customer Services

Seniority Level



USD - United States - US

Annual Base Salary Minimum


Annual Base Salary Maximum


The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers ( , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ( .

Description & Requirement

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. (


This is a highly technical global lead position that requires technical creatively, the aptitude to lead a team and insure global technical collaboration of our Xerox MPS solutions across the Americas, APAC and EMEA. In addition, the position will be responsible for day-to-day operations of a specialized Tier2/3 Regional Helpdesk at Client location and be a collaborative member of a highly performing Global Operations and Sales account team.

Skills and qualification:

  • Detailed understanding of workflow solutions; ability to create specific client/Citi workflows, integration of workflow engines with Xerox Corporation products/systems to provide automated services.

  • Proficient in relevant IT (Xerox and Citi) including operating systems, networks, software applications, file types, and hardware connectivity.

  • Ability to develop, present and illustrate network flows.

  • Knowledge and support of implementation processes / Xerox processes.

  • Ability to interface and communicate (verbal and written) effectively with internal and external contacts as well as within small and larger group work teams.

  • Skills must include an ability to work with and influence people, systematic and logical technical analysis, creative problem solving, and the ability to synthesize and balance among conflicting interests and needs.

  • Troubleshooting (Software/hardware) infrastructure. (i.e. Servers, Networks, etc.)

  • Demonstrate technical leadership in complex projects and ability to interface at executive levels with minimal guidance.

  • Knowledge of current office devices and awareness of color and mono production hardware.

  • Stay abreast of changing and new technologies (Continuous Learning) i.e.: Cloud Technology.

  • Develop the skills required to support any new Xerox and 3 rd party solutions sold at the client’s environment (contract expansion.

  • Proficient understand of Network and Data Security Solutions (encryption, firewall, etc.)

  • Intermediate knowledge of database application support, transaction scripting and maintenance.

  • Knowledge of Application development lifecycles and software control

  • Ability to lead collaboration between third party partners, Xerox technology experts and Citi IT department to ensure a solution that meets the client requirements Knowledge of MPS capabilities. (integration of solution with client environment/systems/architecture)


  • Minimum: 4 Year Degree or Equivalent Military / other experience.

  • Minimum: 3+ Years of Work Experience in Technology (IT/Networking).

  • 4 Year Degree or equivalent work experience in technical field (IT and computer related)

Professional/Technical Considerations : (preferred)

  • One year of pre-sales technical experience and/or customer-facing experience, preferably in output management, document repository, archiving or related product areas.

  • Two years of experience in systems administration/technical support or related experience working with multiple distributed systems/Windows platforms for organizations of at least 1,000 employees or customers of similar size.

  • At least one year of experience working with at least 2 of the follow types of systems:

  1. Windows Server 2003-2012.

  2. Linux/UNIX systems.

  3. Active Directory Security and Group Policy Objects.

  4. Support systems, including firewalls, load-balancers.

  • Two years of experience writing and/or editing Perl and/or VB script programs.

  • At least one year of experience with virtualization e.g. VDI, VMware, Citrix, Active Directory.

  • Experience writing and/or editing VBScript or Perl is preferred.

  • Itil Certification, Microsoft Certified Professional, MCP+ Internet.

  • Software Hardware and Network Certifications.

  • Operating System Certifications.


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.