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Xerox CSR III, Technical Service Representative 1 in Manitoba, Canada

Job Summary: Xerox Photocopier Repair Technician

Location: Winnipeg, Manitoba

The incumbent is accountable for the diagnosis and repair of Xerox photocopiers. Xerox will train the individual and will develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products.

RESPONSIBILITIES

  • Assume responsibility for an assigned territory

  • Correct service problems within the assigned product mix

  • Complete the required reports and records accurately and in a timely manner

  • Plan and install mandatory and optional retrofits

  • Communicate effectively with customers and Xerox employees

  • Attend and satisfactorily complete required Xerox training programs

  • Demonstrate proper care and maintenance of Xerox property

  • Represent Xerox to customers in a professional manner

  • Work and communicate effectively in a large work-group.

QUALIFICATIONS

  • Previous technical competence with electrical or mechanical systems an asset.

  • Ability to work unsupervised

  • Good customer skills on the phone and in person

  • Demonstrated competency in use of Xerox laptop applications

  • Previous copier/printer experience an asset

  • Must be flexible to work shift and stand by coverage as required

  • Must be able to travel to the US for training as required

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: CSR III, Technical Service Representative 1

Location: Canada-Manitoba-Winnipeg

Requisition ID: 19002801

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