Xerox Graphic Communications Client Manager in Massachusetts
Builds and maintains effective relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers.
- Manager with significant leadership and responsibility to drive results
Engage accounts at all levels (including VP and C-level) to understand strategic objectives and operational priorities and communicate Xerox value proposition.
Grow profitable revenue by introducing new services and solutions to solve client’s business problems and/or capture new opportunities
Develop, communicate and lead execution of a strategic business plan that supports achievement of revenue and profit growth objectives.
Understand account P&L and manage to opportunity areas
Manage sales team to pursue and capture complex, strategic opportunities
Leverage all Xerox channels as appropriate to optimize account penetration
Ensure successful resolution of customer satisfaction issues
Lead RFP/RFI response activities
Engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts
Ensures financial governance processes are adhered to for all new and renew opportunities.
Leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities
Minimum Bachelor's Degree
Preferred Master's Degree MBA Preferred
Minimum Lean Six Sigma Yellow Belt Certified
Preferred Green Belt certified or in the process of achieving certification
Candidate Background: Skills, Knowledge & Ability: minimum requirements:
Established track record of achieving revenue and booking targets
Demonstrated ability to manage & develop senior client relationships
Demonstrated ability to Lead and manage multiple, long and complex selling cycles
Possess a significant level of industry knowledge and end-to-end business process expertise
Title: Graphic Communications Client Manager
Requisition ID: 18006022
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.