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Xerox Solution Architect - Commercial Print and Customer Engagement Services in MIAMI, Florida

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. at https://www.xerox.com/en-us/jobs/diversity

Note: This position can be located anywhere in the Eastern United States. Approximately 50% travel is required for the role.

Purpose :

This position supports the pursuit of new business and the implementation of newly won contracts. It begins with acquisition and shaping of customer requirements through early engagement and creates winning solutions and creates winning solutions and profitable business contracts aligned to Xerox’s portfolio. Candidates should expect to work with clients to understand their current and expected outsourced print requirements and to configure compelling Xerox solutions.

The Solution Architect is focused on :

  • Maintaining expertise in the services Xerox offers and the products and solutions that are used in the delivery of those services.

  • Maintaining expertise in the evolution of technology and services within the commercial print industry.

  • Analyzing print specifications and historical spend to identify opportunities to reduce complexity and cost.

  • Crafting and documenting compelling, standardized & repeatable solutions and services in response to bids and tenders received.

  • Working as part of cross-functional teams of Stakeholders and Subject Matter Experts contributing to the development of the solution.

  • Complying with corporate governance processes to ensure that solutions are fully documented and have the approval of relevant stakeholders.

  • Supporting service transition into live service delivery including configuration of outsourced and in-house print.

  • Supporting the Change Management Process and revising the solution as necessary based on changing client requirements.

Scope :

Working in close collaboration with Sales, Bid Management, Consultants, IT, Human Resources, Finance, Service Delivery and external partners, the Solution Architect will orchestrate and enable high-value deal wins in both competitive and non-competitive proposal situations.

The Solution Architect will manage and lead the solution architecture work stream through deal closure and transition to handover to the service delivery teams.

The Solution Architect is accountable for comprehensive, end-to-end solution design, deployment oversight, documentation and compliance with all governance requirements.

Responsibilities :

  • Analytical Skills - Organize large sets of legacy client data, identifying spending trends, product groupings, supplier mix and current procurement strategies. Strong data acumen is critical

  • Bid/Sales Support – Works with Sales and Bid Managers in the presales phase of service(s) contracts. Assists with the preparation and delivery of service contract proposals, bids and tenders.

  • Solution Design Authority - Takes responsibility for all components input to solution design as well as to qualification and business approval meetings and tollgates. Ultimately accountable for the development of sharp, economically aligned, deliverable solutions.

  • Cost and Risk – Defines the approach to solution development, controlling scope and the work of the solution design team in order to ensure an acceptable cost structure. Able to articulate the entire solution to a client or partner on a technical and business level, clearly identifying benefits, assumptions and risks.

  • Business Development – Establishes customer requirements for a solution building strong relationships with relevant stakeholders in Xerox, customer organization and partners. Plays a key role in influencing the customer to choose Xerox.

  • Requirements and Integrated Design – Designs innovative solutions and can manage the work of different specialists – including partners and third parties - contributing to the design and implementation. Works with Xerox pursuit and commercial team to develop solution and business case.

  • Re-use of Knowledge – Proactively shares knowledge with colleagues and provides feedback to enable continuous improvement and learning from past experience. Updates and improves standard solution architect methodologies and collaterals based on learning and customer requirements/feedback. Promotes knowledge sharing with other stakeholders.

Development Focus – Takes responsibility for own professional development. Additionally, contributes to the development of Solution Architect expertise and methodologies within Xerox by sharing experience and presenting to colleagues at team events.

Experience and Qualifications :

Background – Managed Print Services, Strategicsourcing, or purchasing experience in the commercial print and promotional products industry.

Experience – Analyzing complex business processes and historical spend to identify improvement opportunities. The successful candidate will be a part of a team that supports client requirements across the entire range of Customer Engagement Services offerings – from optimizing traditional offset print spend, to in-house or outsourced digital production, to completely digital communication flows.

This role requires deep knowledge of commercial print industry including offset and digital production as well as some, or all, of the following areas and technologies:

  • Data analytics, data integrity management, and data cleansing.

  • Multi-channel output delivery (ideally with experience with XMPie and the Quadient Inspire Suite)

  • Web-to-print methodology and system

  • Document composition and composition software (XMPie, Adobe CS, Quadient Inspire, HP Exstream, Doc 1 etc.)

  • Commercial printing, Corporate ID, POD, Digital printing & enveloping

  • Point of sale, retail graphics, floor graphics, window graphics, and other.

  • Inventory Management, warehousing, kitting, and distribution

  • Traditional mailing

  • Hybrid mail solutions and their business application

Supporting Skills

  • Able to articulate the principles of data protection and privacy laws including GDPR and demonstrate their impact on solution design.

  • Understands the principles of commercial business case development and P&L management.

  • Possesses strong written and verbal communication skills with the ability to describe technical features and business benefits of proposed solutions.

  • Excellent MS-Office skills

  • Understands the principles of commercial business case development and P&L management.

  • Possesses strong written and verbal communication skills with the ability to describe technical features and business benefits of proposed solutions.

  • Excellent MS-Office skills

  • Understands the principles of commercial business case development and P&L management.

  • Possesses strong written and verbal communication skills with the ability to describe technical features and business benefits of proposed solutions.

  • Excellent MS-Office skills

  • Understands the principles of commercial business case development and P&L management.

  • Possesses strong written and verbal communication skills with the ability to describe technical features and business benefits of proposed solutions.

  • Excellent MS-Office skills

  • Understands the principles of commercial business case development and P&L management.

  • Possesses strong written and verbal communication skills with the ability to describe technical features and business benefits of proposed solutions.

  • Excellent MS-Office skills

Qualifications (desirable but not essential )

  • Familiar with project management techniques

  • ITIL and familiarity with its principles and practical application

  • TOGAF or alternative architecture design frameworks

  • Geographical markets

  • Unique printing techniques

  • Offset web printing, packaging, labels, and other types of print

Title: Solution Architect - Commercial Print and Customer Engagement Services

Location: United States

Requisition ID: 20000723

Other Locations: United States-North Carolina-Raleigh, United States-Florida-MIAMI, United States-Georgia-ATLANTA

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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