Xerox Jobs

Job Information

Xerox Service Technician - Livonia, MI in Michigan

Service Technician - Livonia, MI

General information

City: Detroit, Livonia

State/Province: Michigan

Country: United States

Department: Technical Customer Services

Date: Friday, September 10, 2021

Working time: Full-time

Ref#: 20013354

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Associate

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

It is important that our Copier and Printer Service Technicians do these well:

  • Provideoutstandingservicetoourclients.It isimperativethattheirprintersareworkingcorrectly,andthatourcustomers always receive top-notch service.

  • Use electro-mechanical skills to repair devices . Xerox provides training bycertified instructors, as well as on-line and in-house training.A good foundation ofelectrical and mechanical knowledge will help you learn copier and printer repairquickly.

  • Achieve key productivity goals.This including 5 gross calls per day, an efficiencyrating (fixing it right the first time) of 50% or higher, response time commitmentsbetween2-4hours, and keepingpartscoststoaminimum.

Here's what we're looking for in your background, to make sure this is a mutually great fit and our top tier training program gives us the ability to train individuals with these types of skillsets:

  • Electro-mechanical aptitude : including using a multi-meter to troubleshootelectrical circuits, and the ability to read and comprehend electrical schematics toproperly troubleshoot systems.This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanicalexperience.

  • Superior time management skills and RELIABILITY . Our customers arecounting on you. If you're a "10 minutes early is on time, and on time is late"person, we want to talk about your career goals! If you're an "always runningbehind,something'salwayscomingup"person,we'llbehonest:thisroleisn'tthebestfit for you.

  • Valid driver's license and a clean driving. A Motor Vehicle Record (MVR) is included in our technician backgroundcheck.

  • Abilitytolift50pounds, standandwalkforextendedperiodsoftime,pull,lift,squat,reach and bend. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the work day .

What's in it for you?

  • The ability to grow!Possible career tracks include Production Technician or FieldServiceManager, IT Services and more!

  • Fullmedical/dental/vision,wellnesscredits,andacompanycontributiontoaHealthSavingsAccount.

  • Paidtimeoff,plusholidaysandpersonaldays.

Do you have what it takes? Here what success looks like in 30 days:

  • Youhavecompletednewhiretraining,andyou'vebuiltasolidfoundationofknowledgeofXerox,ourclients,andourcustomer serviceculture.

  • Youhaveestablishedathoroughunderstandingyourdailyworkload,includingtheenergyandpositiveattitudethatitwilltaketomaintainclientsatisfaction.

  • Youhavebeguntodelivergreatcustomerservice asyoucompletecallsoncopierandprinters,withtheassistancefromyourmanageror anotherteammember.

  • Youhavecompletedatleast50%ofthetechnical trainingcoursesonthedevicesinyour portfolio.

  • You have maintained a functional part and supplies stock to properly support theequipmentwithin yourterritory.

#LI-AS12

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s)

DirectEmployers