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Xerox Field Service Technician in Montpelier, Vermont

Field Service Technician

General information

City: Montpelier

State/Province: Vermont

Country: United States

Department: Technical Customer Services

Date: Thursday, February 18, 2021

Working time: Full-time

Ref#: 20010504

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose:

  • Our Xerox Technical Support Representatives are accountable for providing service to Xerox customers based on assigned equipment & geographic location. They are an individual contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer.

  • While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

Scope:

  • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

  • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment parts management.

General:

  • Senior level job with considerable work experience

  • Has developed specialized skills or is multi-skilled through job-related training

  • Completes a variety of atypical assignments

  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions

  • Completes work with a limited degree of supervision

  • Acts as an informal resource for colleagues with less experience

  • May have specialized external certification (technical roles)

Primary Responsibilities:

  • Perform routine services to ensure equipment availability to client site users.

  • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment

  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.

  • Proactively manage consumables and supplies replacement as required.

  • Provide customer training on assigned products to improve end user knowledge of equipment functionality

  • Maintain appropriate communication with Sales & Technical Services personnel within assigned area of coverage.

  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.

  • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

Requirements:

  • Basic electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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