Xerox Senior Purchase Order Specialist in National Capital Region, Philippines

Position Summary

The Senior Purchase Order Specialist position is responsible for the more advanced acquisition , evaluation, approval and archiving of purchase orders that are required for Xerox customers who are Purchase Order required.

Role and Responsibilities

  • Resolves customer complaints by investigating problems and developing solutions

  • Gain a clear understanding of customers' businesses and requirements

  • Handle PO Updates via all billing platforms EBS, XCITE, XONE and CTC

  • Responds to incoming email and phone inquiries

  • Makes outbound calls to acquire customer requirements

  • Handle management and inquiry elevations, via telephone and email, following through to resolution

  • Deals effectively with customer complaints and issues by taking ownership and elevating when necessary

  • Identifies problems, analyzes trends and implements corrective and preventive actions

  • Works with other support teams, COE partners, QA, Sales and Client managers

  • Develops and maintains partnerships with customers and client managers to expedite PO updates

  • Addresses complicated workloads regardless of the skill (validation – Issues, validation – Edits, Indexing, Acquisition, Unbilled, etc.)

Educational Requirements

  • Bachelor’s Degree (BS/BA) or equivalent

  • 2 years College level acceptable

Work Experience

  • At least 1 year Xerox Purchase Order processing experience

  • Consistent positive performance with Xerox Purchase Order metrics


  • Can work well under pressure

  • Ability to work large inventory Purchase Orders

  • Conversational in the English Language

  • Effective at managing multiple priorities with a keen attention to detail and urgency

  • Ability to think out of the box to determine alternative solutions to PO processing as needed


Preferred Skills

  • Negotiation skills

  • Self-Confidence

  • Knowledge in MS Office Applications

  • Creativity

  • Analytical Skills

Problem Solving Skills

Title: Senior Purchase Order Specialist

Location: Philippines-National Capital Region-Pasay City

Requisition ID: 19000293

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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