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Xerox Print and Mail Room Support - Manhattan, NY in New York, New York

Print and Mail Room Support - Manhattan, NY

General information

City: New York

State/Province: New York

Country: United States

Department: Service Delivery

Date: Tuesday, July 20, 2021

Working time: Full-time

Ref#: 20012489

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity, inclusion and belonging ( .

Job Summary :

The Print and Mail Support Associate role will be required to cover different customer accounts for vacations and sick time, and additionally may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences. Candidate may be required to travel for multiple overnights as well to cover production center work as well as mail center duties such as mail sorting/delivering mail.

Job Responsibilities :

  • Ability to travel every day via vehicle.

  • Provide excellent customer service skills.

  • Possesses skills and competencies to deliver intermediate contracted customer requirements.

  • Tasks and activities that are defined and routine.

  • Point of contact to receive, review and electronically log customer jobs.

  • Operate office/production equipment (print, mail functions).

  • Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers).

  • Operate high volume folding and inserting mail equipment.

  • Apply asset tags to office equipment and update database.

  • Clean and maintain office equipment when necessary.

  • Delivery of customer mail within office or remote locations.

  • Distribute supplies as required.

  • Problem solve issues to complete production, delivery, and output requirements.

  • Perform quality inspection before, during and after output of each production run.

  • Perform operator maintenance on equipment.

  • Maintain reporting logs and information for billing.

Job Requirements :

  • High School Diploma or equivalent.

  • Ability to travel frequently.

  • Ability to walk large mail routes in outside weather as needed.

  • Ability to work in a team environment well with others.

  • Be very dependable.

  • Ability to learn multiple accounts and multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.

  • Basic technical troubleshooting skills.

  • Eager to learn technologies surrounding Print Production.

  • Able to use PC, perform and demonstrate intermediate use of, MS Office (Word, Excel, PowerPoint, TEAMS.

  • Minimum of one (1) year experience in a Customer Service role.

  • Ability to sort/deliver mail.

  • Ability to lift to 100 pounds.

  • Other duties as needed by customer requirements.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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