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Xerox Service Technician II - Rochester, NY in New York

Service Technician II - Rochester, NY

General information

City: Rochester, Webster

State/Province: New York

Country: United States

Department: Technical Customer Services

Date: Monday, September 13, 2021

Working time: Full-time

Ref#: 20013254

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. (

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

It is important that our Copier and Printer Service Technicians do these well:

  • Provide outstanding service to our clients .It is imperative that their printers are working correctly, and that ourcustomers always receive top-notch service.

  • Use electro-mechanical skills to repair devices . Xerox provides training bycertified instructors, as well as on-line and in-house training.A good foundation ofelectrical and mechanical knowledge will help you learn copier and printer repairquickly.

  • Achieve key productivity goals .This including 5 gross calls per day, an efficiencyrating (fixing it right the first time) of 50% or higher, response time commitmentsbetween2-4hours, and keepingpartscoststoaminimum.

Here's what we're looking for in your background, to make sure this is a mutually great fit and our top tier training program gives us the ability to train individuals with these types of skillsets:

  • Electro-mechanical aptitude : including using a multi-meter to troubleshootelectrical circuits, and the ability to read and comprehend electrical schematics toproperly troubleshoot systems.This could include past roles as an HVAC technician,Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanicalexperience.

  • Superior time management skills and RELIABILITY . Our customers arecounting on you. If you're a "10 minutes early is on time, and on time is late"person, we want to talk about your career goals! If you're an "always runningbehind,something'salwayscomingup"person,we'llbehonest:thisroleisn'tthebestfit for you.

  • Valid driver's license and a clean driving . A Motor Vehicle Record (MVR) is included in our technician backgroundcheck.

  • Abilitytolift50pounds, standandwalkforextendedperiodsoftime,pull,lift,squat,reach and bend. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.

What's in it for you?

  • The ability to grow!Possible career tracks include Production Technician or FieldServiceManager, IT Services and more!

  • Fullmedical/dental/vision,wellnesscredits,andacompanycontributiontoaHealthSavingsAccount.

  • Paidtimeoff,plusholidaysandpersonaldays.

  • Do you have what it takes? Here what success looks like in 30 days:

  • Youhavecompletednewhiretraining,andyou'vebuiltasolidfoundationofknowledgeofXerox,ourclient s andourcustomer serviceculture.

  • Youhaveestablishedathoroughunderstandingyourdailyworkload,includingtheenergyandpositiveattitudethatitwilltaketomaintainclientsatisfaction.

  • Youhavebeguntodelivergreatcustomerservice as you complete calls on copier and printers, with the assistancefromyourmanageror anotherteammember.

  • Youhavecompletedatleast50%ofthetechnical trainingcoursesonthedevicesinyour portfolio.

  • You have maintained a functional part and supplies stock to properly support theequipmentwithin yourterritory.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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