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Xerox Sr Sales Operations Manager- REMOTE in New York

Sr Sales Operations Manager- REMOTE

General information

City: San Antonio, San Francisco, Rochester, Raleigh, Austin, Dallas, Houston, Cary, Webster

State/Province: California, New York, North Carolina, Texas

Country: United States

Department: Sales Support

Date: Monday, December 6, 2021

Working time: Full-time

Ref#: 20014311

Job Level: Manager

Job Type: Experienced

Job Field: Sales Support

Seniority Level: Mid-Senior Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

We are looking for Sales Operations Manager for CareAR Holidngs, a software group, who will oversee and manage the group sales operation activities. This role will be expected to actively work in a fast-paced environment. This role requires a broad range of skills and the ability to step into different roles depending on the activity. The primary responsibility is to oversee the end-to-end process of sales processes for both channel and direct sales.

  • This role will report into the SVP Operations

  • The successful candidate will have a proven track record of sales operations management in a technical/software environment. This role is suited to someone comfortable navigating within a matrix environment who has outstanding organizational, process, communication and problem-solving skills who shows passion, initiative, and energy in the way they work.

Key traits are good connection with people, understand processes, support deals to closure, and work in an environment without losing sight of the details and guidelines. Strong systems and system implementation in the Admin role.

Below are skills set needed :

· Work with World-wide Sales leadership and Sales teams for all Sales Operations-related activities

· Comfortable operating independently, detail oriented, strong analytical and problem-solving skills

· Understand the lead-to-customer lifecycle from both a Sales and Operational perspective

  • Sale operations process optimization, automation documentation experience

  • Strong CRM system and reporting skills

· Work cross-functionally across the organization with individual Sales Reps, NS Enhancements, Various Channel Managers, Support, Product Management, Finance and Senior Executives

· Interface with Development, Marketing, Finance, Product Management, various channel managers, etc)

  • Own the sales compliance and processes for channel and direct sales

  • Understand the bigger picture of the business and translate to system and process requirements to ensure objectives are met

  • Must have good communication skills

  • Maintain dashboard and KPIs used for reporting ensuring they are up to date with product and resource changes working with NS Administrator.

  • Understand Product and Part Number Matrix and how it ties to system integration

  • Experience using multiple technologies (channels systems, invoicing systems, billing systems, Mainframe system, NS reporting)

  • Work closely with vendors to define processes and manage any vendor issues.

  • Program management skills

  • Manage sales compensation and work with finance

  • CRM experience (SFDC and NetSuite a plus)

Key Activities managed and/or contributed:

Respond to e-mails and inquires for Product Sales Operations DL

Respond to end use/ tech support around install license validity inquiries or refresh

Maintain dashboard and KPIs used for reporting ensuring they are up to date with product and resource changes working with CRM/Sales System Administrator.

EnsureNetSuite CRM data is collected accurately by reviewing all information entered by Sales prior to approving orders

Data accuracy controls and oversight

Review/Process/Approve orders processed dependent on channel and product

Oversee broader team within Sales Operation arena

Initiate Pro Serve Jobs and process appropriately

Interface and manage 3 rd party sales process enablement

Interact directly with sales reps to ensure all proper documentation and contract execution in place for sales

System Pipeline and Booking reporting

Periodic reporting oversight and validation

Commission calculation and reporting and interface to Payroll

Commission statement generations

Manage decommissioning triggers for SaaS Offerings

Support annual quota calculation, letters, and communication

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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