Xerox Executive Business System Administrator - - 22814 in NORWALK, Connecticut
Executive Business System Administrator at created 29-Jul-2020"/>
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Xerox at https://xerox.avature.net/en_US/careers
Executive Business System Administrator
Department: IM Business Analysis
Date: Wednesday, July 29, 2020
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: IM Business Analysis
Description & Requirements
As an Executive Business System Administrator, you will interface with the Highest levels of Management within Xerox Corporation. The System Administrator will be responsible to manage the technical and functional operation, maintenance and support of Personal Workstation Systems. These systems will range from the standard PC’s, tablets, mobile devices, to Internet Phone Telephony devices. In conjunction you will be supporting the Xerox network team as required. You will be expected to deliver high quality incident and change resolution services.
Executive Support Services means the functions necessary to provide local onsite desktop support at a specified Xerox campus. This function will support named Xerox Senior Executives plus their Administrative Aides.
Support the Xerox Standard enterprise image and or the native Microsoft operating system on Xerox designated hardware platforms. These platforms will include laptops, desktops, and tablets
Ability to setup and troubleshoot MacBook’s
Ability to trouble shoot and repair devices utilizing Microsoft Windows 7 and Windows 10 operating systems.
Support mobile devices used by the Xerox Executives to include, iPhone, Android based, iPad. IWatch and emerging devices.
Complete new PC and workstation setups to include IPT and video conferencing as required.
Manage the development of Service updates / patches to the Senior Leaders to ensure minimal disruption.
Develop and maintain system administration documentation, test procedures and outcomes and to be held within a local knowledge base.
Trouble shoot issues related to the Senior Level Executives hardware platforms to include, PC, tablet, IPT, video conferencing, financial terminals, etc.
Provide advice, support and assistance to internal and external clients as required
Support Xerox Corporate Networking along with the associated Xerox Vendors as required.
High level oral and written communication skills, the ability to develop documentation for systems enhancements and the ability to interact effectively with people of a various reporting levels.
Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads as required, solve problems with minimal supervision and good attention to detail.
Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers.
Ability and enthusiasm to provide high quality customer service to develop and follow standardized processes to ensure quality outcomes.
Support Xerox projects as required across all Xerox IT Towers.
Ability to support Xerox data and IM processes involving high level confidential Xerox information
Ability to move amongst the Xerox campus facility to support the designated Executives as required.
Experience in System Administration of a Windows PC environment along with knowledge of mobile devices.
Networking skills to support trouble shooting within a WIFI and or wired environment
Information Technology Infrastructure Library (ITIL) Certification or knowledge
Solid communication Skills verbally and written
Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Preferred Associate Degree / College Diploma
Candidate Background: Skills, Knowledge & Ability:
At a minimum the preferred candidate will have demonstrations the following:
Demonstrate superior customer service skills
Successful prior experience delivering Technical services to High Executives within a client environment.
PC skills in MS operating systems and Office applications, Internet navigation to include IE and Chrome
Understanding of networking, network printing, ticket creation and completion within ServiceNow.
Ability to manage multiple tasks
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