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Xerox Executive Business System Administrator - - 22814 in NORWALK, Connecticut

Executive Business System Administrator at created 29-Jul-2020"/>

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Executive Business System Administrator

General information

Department: IM Business Analysis

Date: Wednesday, July 29, 2020

Working time: Full-time

Ref#: 20009553

Job Level: Individual Contributor

Job Type: Experienced

Job Field: IM Business Analysis

Description & Requirements

Purpose:

As an Executive Business System Administrator, you will interface with the Highest levels of Management within Xerox Corporation. The System Administrator will be responsible to manage the technical and functional operation, maintenance and support of Personal Workstation Systems. These systems will range from the standard PC’s, tablets, mobile devices, to Internet Phone Telephony devices. In conjunction you will be supporting the Xerox network team as required. You will be expected to deliver high quality incident and change resolution services.

Scope:

Executive Support Services means the functions necessary to provide local onsite desktop support at a specified Xerox campus. This function will support named Xerox Senior Executives plus their Administrative Aides.

Primary Responsibilities:

  • Support the Xerox Standard enterprise image and or the native Microsoft operating system on Xerox designated hardware platforms. These platforms will include laptops, desktops, and tablets

  • Ability to setup and troubleshoot MacBook’s

  • Ability to trouble shoot and repair devices utilizing Microsoft Windows 7 and Windows 10 operating systems.

  • Support mobile devices used by the Xerox Executives to include, iPhone, Android based, iPad. IWatch and emerging devices.

  • Complete new PC and workstation setups to include IPT and video conferencing as required.

  • Manage the development of Service updates / patches to the Senior Leaders to ensure minimal disruption.

  • Develop and maintain system administration documentation, test procedures and outcomes and to be held within a local knowledge base.

  • Trouble shoot issues related to the Senior Level Executives hardware platforms to include, PC, tablet, IPT, video conferencing, financial terminals, etc.

  • Provide advice, support and assistance to internal and external clients as required

  • Support Xerox Corporate Networking along with the associated Xerox Vendors as required.

  • High level oral and written communication skills, the ability to develop documentation for systems enhancements and the ability to interact effectively with people of a various reporting levels.

  • Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads as required, solve problems with minimal supervision and good attention to detail.

  • Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers.

  • Ability and enthusiasm to provide high quality customer service to develop and follow standardized processes to ensure quality outcomes.

  • Support Xerox projects as required across all Xerox IT Towers.

  • Ability to support Xerox data and IM processes involving high level confidential Xerox information

  • Ability to move amongst the Xerox campus facility to support the designated Executives as required.

Desirable:

  • Experience in System Administration of a Windows PC environment along with knowledge of mobile devices.

  • Networking skills to support trouble shooting within a WIFI and or wired environment

  • Information Technology Infrastructure Library (ITIL) Certification or knowledge

  • Solid communication Skills verbally and written

Education:

  • Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

  • Preferred Associate Degree / College Diploma

Candidate Background: Skills, Knowledge & Ability:

At a minimum the preferred candidate will have demonstrations the following:

  • Demonstrate superior customer service skills

  • Successful prior experience delivering Technical services to High Executives within a client environment.

  • PC skills in MS operating systems and Office applications, Internet navigation to include IE and Chrome

  • Understanding of networking, network printing, ticket creation and completion within ServiceNow.

  • Ability to manage multiple tasks

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