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Xerox Software Analyst-Canton, OH in Ohio

Software Analyst-Canton, OH

General information

City: Canton, Cincinnati, Cleveland, North Canton, Pittsburgh

State/Province: Ohio, Pennsylvania

Country: United States

Department: Design & Development Engineering

Date: Thursday, May 13, 2021

Working time: Full-time

Ref#: 20011308

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Design & Development Engineering

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Purpose:

  • Consults with customers to ascertain and define need or problem area, and determine scope of investigation required to obtain solution.

  • Provides technical connected product information to internal and external customers.

  • Demonstrates the features and benefits of a product to internal and external customers.

  • Determines and verifies proper product configuration.

  • Assists in crafting customer solutions for customer needs using PhP, Java Script.

  • Provides pre-sale technical support.

  • Provides guidance to the sales team when placing connected products in different computing environments.

  • Participants in sales calls.

  • Plans the implementation of a connected product, including resources, time, and materials needed for timely and accurate implementation.

  • Conduct problem analysis and utilizes troubleshooting techniques to resolve problems during the entire sales cycle.

  • Ensures that problems are solved quickly and to the satisfaction of the customer within the confines of the SOW.

  • Communicates with internal and vendor technical support personnel to find the appropriate resolution to problems.

  • Ensures technical problem resolution until a customer post implementation signature is obtained.

  • Participates in training and development opportunities as necessary.

  • Maintains demo room applications.

  • Knowledge of Relational databases (MSSQL, MySQL) required

Responsible for those functions, activities, and skills required for analysis, design, coding, integration, test & maintenance of software modules, subsystems or systems which control other electrical, mechanical, electronic or network systems.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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