Xerox CSR III, Technical Service Representative (TSR 1) in ON, Canada
Job Summary: Xerox photocopier repairtechnician
The incumbent is accountable for the diagnosis and repair of Xerox devices. Xerox will train the individual and will develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products.
Assumeresponsibility for an assigned territory
Correct serviceproblems within the assigned product mix
Completethe required reports and records accurately and in a timely manner
Plan andinstall mandatory and optional retrofits
Communicateeffectively with customers and Xerox employees
Attendand satisfactorily complete required Xerox training programs
Demonstrateproper care and maintenance of Xerox property
RepresentXerox to customers in a professional manner
Work andcommunicate effectively in a large work-group.
Ability to work flexible hours. Shifts rotate between Monday - Friday 7:30am - 2:00am
Availability for rotation of standby coverage for weekends once/month
Previous technical competence with electrical or mechanical systems an asset.
Candidate will be required to pass a proficiency test
Ability to work unsupervised
Good customer skills on the phone and in person
Demonstrated competency in use of Xerox laptop applications
Previous copier/printer experience an asset
US Travel Required for Training (Requires a valid passport)
The position is full time with benefits. Xerox will provide vehicle, laptop, cell phone and all tools needed .
Xerox will provide all necessary training.
Must have Valid Class 5 drivers license and clean drivers abstract
Must be able to pass a criminal background check
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: CSR III, Technical Service Representative (TSR 1)
Requisition ID: 19002924