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Xerox Technical Service Representative II in Oneida, New York

Technical Service Representative II

General information

City: Oneida

State/Province: New York

Country: United States

Department: Technical Customer Services

Date: Monday, February 22, 2021

Working time: Full-time

Ref#: 20010466

Job Level: Individual Contributor

Job Type: Cooperative

Job Field: Technical Customer Services

Description & Requirements

Xerox (NYSE: XRX) makes everyday work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion.

Xerox is offering an opportunity to work in a fast paced print environment, working directly with the customer, supporting our veterans.


  • Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). Tasks and activities are defined and routine.

  • Ability to lift to 50 pounds Point of contact to receive, review and electronically log customer jobs Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) Operate office/production equipment (printer, copier, fax, scan)

  • Apply asset tags to office equipment and update database. Track and coordinate the move, add or change of office equipment assets at customer accounts

  • Clean and maintain office equipment when necessary

  • Delivery of PRN Cards and mailings to the local Post Office

  • Collect and submit meter reads. Maintain appropriate supply inventory, distribute supplies as required

  • Problem solve issues to complete production, delivery, and output requirements

  • Perform quality inspection before, during and after output of each production run

  • Estimate, schedule and track incoming production jobs

  • Track and store jobs as customer requires for reuse at a future date, including file back-up Inspect files

  • Perform operator maintenance on equipment. Maintain reporting logs and information for billing

  • Track and store jobs as customer requires for reuse at a future date, including file back-up

  • Perform minimal training to customer end-users on equipment. May develop work processes or templates

  • Operate high volume folding and inserting mail equipment


  • Eager to learn technologies surrounding Print Production.

  • Able to demonstrate Computer Skills Functional knowledge of PC

  • Experience in a Customer Service environment (minimum 1 year)

  • High School Diploma or equivalent.

  • Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network

Preferred Skills:

  • Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint)

  • Web, Adobe InDesign, Mailing Software, Internet, and Intranet

  • Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.