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Xerox CSR III, Technical Service Rep 1 in Ontario, Canada

Job Summary: Xerox RepairTechnician

Location: Windsor, Ontario

The incumbent is accountable for the diagnosis and repair of Xerox photocopiers. Xerox will train the individual and will develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products.

QUALIFICATIONS

  • Previoustechnical competence with electrical or mechanical systems an asset.

  • Ability towork unsupervised

  • Goodcustomer skills on the phone and in person

  • Demonstratedcompetency in use of Xerox laptop applications

  • Previouscopier/printer experience an asset RESPONSIBILITIES

  • Assumeresponsibility for an assigned territory

  • Correctservice problems within the assigned product mix

  • Completethe required reports and records accurately and in a timely manner

  • Plan andinstall mandatory and optional retrofits

  • Communicateeffectively with customers and Xerox employees

  • Attend andsatisfactorily complete required Xerox training programs

  • Demonstrateproper care and maintenance of Xerox property

  • RepresentXerox to customers in a professional manner

  • Work andcommunicate effectively in a large work-group.

Theposition is full time with benefits. Xerox will provide vehicle, laptop,cell phone and all tools needed .

  • Xerox willprovide all necessary training.

  • Must haveValid Class 5 drivers licence and clean drivers abstract

  • Must beable to pass a criminal background check

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: CSR III, Technical Service Rep 1

Location: Canada-Ontario-Windsor

Requisition ID: 19003628

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