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Xerox Apple Mac, Windows & Mobile Device Support Engineer - - 22970 in PALO ALTO, California

Apple Mac, Windows & Mobile Device Support Engineer at created 29-Jul-2020"/>

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Apple Mac, Windows & Mobile Device Support Engineer

General information

City: Palo Alto

State/Province: California

Country: United States

Department: IM Business Analysis

Date: Wednesday, July 29, 2020

Working time: Full-time

Ref#: 20009697

Job Level: Individual Contributor

Job Type: Experienced

Job Field: IM Business Analysis

Description & Requirements

PARC, a Xerox company, is in the Business of Breakthroughs®. Practicing open innovation, we provide custom R&D services, technology, expertise, best practices, and intellectual property to Fortune 500 and Global 1000 companies, startups, and government agencies and partners. We create new business options, accelerate time to market, augment internal capabilities, and reduce risk for our clients. Since its inception, PARC has pioneered many technology platforms – from the Ethernet and laser printing to the GUI and ubiquitous computing – and has enabled the creation of many industries. Incorporated as an independent, wholly owned subsidiary of Xerox in 2002, PARC today continues the research that enables breakthroughs for our clients' businesses.


  • Identify, analyze and resolve on-premise and remote user issues.

  • Evaluate and recommend products and services that best fit user’s needs.

  • Build and install client images, automating and documenting architecture and process


  • 4+ years mobile device, Mac and PC support experience.

  • Experience installing and maintaining client operating systems (OSX, IOS, Windows 10, Android, Linux).

  • Excellent interpersonal and communication skills.

  • Proven documentation skills.

  • Experience integrating Mobile devices, PC and Mac clients, windows with services such as: Active Directory, O365, File, Print, VPN, WiFi, etc.)

  • MacOS with strong knowledge (Mojave and up)

  • Mac Systems Administration with MDM Mac Profile Manager, Munki, Jamf, or similar.

  • MacOS command line tools to support and automate Mac install, configure and provision on MacOS devices. Bash scripting experience on Mac is necessary

  • iOS - Mobile Device Management with Intune (preferred) or similar MDM

  • FileVault2 encryption

Nice to have:

  • Apple ACMT hardware repair certification

  • McAfee EPO

  • Wi-Fi certificate-based authentication support on Macs

  • O365 / SharePoint / MS Teams

  • User support of Cisco AnyConnect VPN

  • Ability to safely lift/move 50lb

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at at and explore our commitment to diversity and inclusion! at People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking. © 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.


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