Xerox Executive Briefing Center Customer Experience Manager in Palo Alto, California
Reporting directly to the Director of Worldwide Customer Experience Centers, the Executive Briefing Center Customer Experience Manager will:
Serve as a Xerox brand ambassador, and manage high-level and highly visible client events and demonstrations in the Executive Briefing Center at PARC.
Partner with sales teams, researchers, and executive leadership to deliver exceptional client experiences and demonstrate the full range of Xerox software, technology, and innovation.
Communicate our purpose in a creative and compelling way using all available assets including but not limited to: Xerox technology, software, and innovation, experiential and digital installations, story-telling techniques.
Oversee the technology showrooms & partner with local analyst to maintain office & production technology
Key Responsibilities include:
Oversee all activity/events, technology, and full day-to-day management of the Customer Briefing Center at PARC.
Manage all customer & internal activity – receiving of requests, agenda development, on-site hosting (catering, AV, hospitality).
Create highly personalized and customized experiences for customers/accounts visiting the center.
Design marketing plans that will drive customer actions
Up to date knowledge and understanding of the Xerox brand and offerings and ability to communication this to customers and prospects in an engaging and informative way
Ability to provide engaging hands-on demonstrations to customers and prospects on Xerox technology & solutions including but not limited to: ConnectKey and Office Apps, Xerox Innovation, Production technology
Oversee the equipment readiness in both the Office and Production demonstration showrooms, including day to day up keep, supply management, solutions upgrades, installations, and service.
Troubleshoot any equipment malfunctions; report any malfunctions not repairable by yourself and schedule appropriate technical resources for repair; inform EBC users of expected downtime.
Interface with partner solution providers & manage professional and positive relationships with third party vendors (catering, agencies, app developers, etc)
Gather & analyze metrics such as usage statistics and trends, evaluation scores, and internal and external customer feedback on a monthly basis and deliver to management
Requirement at times to support early morning / after hours events
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Learn more at www.xerox.com at https://xerox.taleo.net/enterprise/enterprise/www.xerox.com .
Bachelor’s Degree required
Exceptional customer service focus and delivery
Excellent interpersonal and presentation skills
Strong knowledge and appreciation of Xerox brand and value proposition
Proven ability to work effectively with senior decision-makers, influencers, executives and others
Strong professional presence
Technically savvy with awareness of current tech trends
Detail-oriented organizational skills
Ability to multi task and manage multiple priorities at one time
Office & Production equipment knowledge strongly preferred. Ability to troubleshoot technical issues
Experience and confidence delivering our Management Print Services story and be comfortable and confident discussing in front of clients
Strong computer skills and knowledge of the internet and technology
This position is located in Palo Alto, CA and cannot be performed remotely. Relocation support is not available.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: Executive Briefing Center Customer Experience Manager
Location: California-Palo Alto
Requisition ID: 18006202