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Xerox Field Service Engineer in Palo Alto, California

Field Service Engineer

General information

City: Palo Alto

State/Province: California

Country: United States

Department: Research & Development

Date: Tuesday, November 10, 2020

Working time: Full-time

Ref#: 20009882

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Research & Development

Description & Requirements

PARC, a Xerox company, is in the Business of Breakthroughs®. Practicing open innovation, we provide custom R&D services, technology, expertise, best practices, and intellectual property to Fortune 500 and Global 1000 companies, startups, and government agencies and partners. We create new business options, accelerate time to market, augment internal capabilities, and reduce risk for our clients. Since its inception, PARC has pioneered many technology platforms – from the Ethernet and laser printing to the GUI and ubiquitous computing – and has enabled the creation of many industries. Incorporated as an independent, wholly owned subsidiary of Xerox in 2002, PARC today continues the research that enables breakthroughs for our clients' businesses.

PARC is incubating a new software venture in the Industrial Internet of Things (IIoT) space, based on industry-leading technology developed at PARC. Building of a world-class group of scientists and engineers with decades of experience in prognostics and system health monitoring, the new venture has ambitions to redefine how industrial equipment is managed.

We are looking for an experienced Field Service Engineer to join the new venture developing predictive maintenance applications for commercial clients of PARC. The Field Service Engineer will be responsible for designing, developing, installing, managing and maintaining instrumentation which is used to monitor and control engineering systems, machinery and processes in client environments related to chemical industry and other industries. The Field Service Engineer would be responsible for developing instrumentation strategies in order to measure physical parameters not typically acquired in process industries (e.g., vibration, acoustic emission, thermal imaging signatures, hyper spectral image signatures, presence of debris in oil, etc.) to make certain fault modes observable. To that end, the Instrumentation Engineer would lead selection and deployment of commercial and proprietary sensors, develop data acquisition strategies, and integrate new sensors in the client environment. In addition, the Instrumentation Engineer will be expected to integrate instrumentation with edge devices within the clients’ OT and IT environments (as suitable), set up and integrate with wireless networks and communicate with Historian databases and other enterprise applications (e.g., CMMS) deployed at the client site.

Another responsibility of the Instrumentation Engineer is supporting the design, development, commissioning, management, and maintenance of various hardware-in-the-loop testbeds. The testbeds will be used to validate various algorithms and approaches to detect and measure degradation and failure of industrial assets such as motors, pumps, bearings, seals, and valves.

Specific responsibilities include:

  • Interact with clients to understand the client DCS/SCADA environment including existing instrumentation and OT/IT networks.

  • Develop instrumentation integration strategies (including edge devices and sensors) to integrate PARC software applications in the client industrial production environment.

  • Design and develop instrumentation solutions using COTS components in order to sense parameters of interest on industrial equipment. Solutions need to fit within a set budget.

  • Design reusable sensor mounting solutions in order to reduce deployment complexity and cost

  • In collaboration with PARC staff, specify sensing performance (resolution, accuracy, noise) relative to desired algorithm performance as expressed by fault detection lead time, false positives, and others.

  • Develop instrumentation testing protocols.

  • Fully manage the sensor to server communication path, including integration of sensors, DAQ, and edge devices, into customer OT/IT networks or using a custom solution.

  • Collaborate with PARC researchers including software and hardware engineers to communicate instrumentation constraints and to understand desired performance.

  • Develop requirements, specifications, design, implementation, test, integration, commissioning, and documentation of instrumentation for hardware in-the-loop testbeds.

  • Troubleshoot, diagnose, and implement corrective actions for problems arising at customer sites and in testbeds as needed

  • Good understanding of the data acquisition chain in a typical factory (from sensor mounting to cabling to data acquisition to data processing to integration with control systems)


  • Bachelor’s degree in Instrumentation & Controls Engineering, Mechanical Engineering, Electrical Engineering, or similar

  • At least 5 years of professional experience including:

  • Sensor selection and data acquisition

  • Programming and deployment of edge devices in production environments

  • Industrial networking, firewall configurations, OPC server communications

  • Integration of and experience with Historian databases in production environments

  • Software development for instrumentation and industrial process controls in production environments

  • Demonstrated ability and willingness to learn new technologies

  • Track record of successful projects.

Desired technical skills include:

  • Knowledge of SCADA/DCS systems (preferably more than one vendor)

  • Programming and scripting experience (C/C++, Python, JavaScript)

  • Experience with Industrial IoT platforms

  • Experience with cloud software platforms (e.g., AWS, MS Azure)

Desired personal skills include:

  • Strong practical problem-solving and independent decision-making skills

  • Effective team player

  • Excellent organizational skills with attention to detail and the ability to manage several projects simultaneously

  • Strong communication skills (oral and written).

  • Intellectual curiosity

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries