Xerox CSR III, Technical Service Representative (TSR) in PE, Canada
Job Summary: Xerox Technical Service Representative 1
Location: Summerside - Charlottetown, PEI
Territory will cover Prince Edward Island
The incumbent is accountable for the diagnosis and repair of Xerox photocopiers. Xerox will provide training to develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products.
Assume responsibility for an assigned territory
Perform routine services to ensure equipment availability to client site users.
Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
Proactively manage consumables and supplies replacement as required.
Provide customer training on assigned products to improve end user knowledge of equipment functionality
Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
Communicate effectively with customers and Xerox employees
Attend and satisfactorily complete required Xerox training program
Demonstrate proper care and maintenance of Xerox property
Represent Xerox to customers in a professional manner.
Successful completion of technical knowledge test
Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills
Previous field technician or electrical/mechanical repair experience
Effective interpersonal skill & behaviors with the ability to interact with a diverse client population
Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment
Effective organizational skills
PC skills in MS Office applications, Internet navigation
Basic understanding of network printing, job creation, and submission
Ability to manage multiple tasks
Ability to lift and move up to 50 pounds
The position is full time with benefits. Xerox will provide vehicle, laptop, cell phone and all tools needed
Must have Valid Class 5 drivers license and clean drivers abstract
Must be able to pass a criminal background check
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: CSR III, Technical Service Representative (TSR)
Requisition ID: 19004458