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Xerox Technical Service Representative in Chalk River, ONT in Pembroke, Ontario

Technical Service Representative in Chalk River, ONT

General information

City: Pembroke

State/Province: Ontario

Country: Canada

Department: Technical Customer Services

Date: Wednesday, November 25, 2020

Working time: Full-time

Ref#: 20009972

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Xerox Technical Service Representative

Location: Chalk River, Ontario

Responsible for installation, maintenance and repair of products and systems including hardware, software, networking products and operating systems. The role provides complete support coverage for equipment assigned to a customer in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

Responsibilities :

  • Performs full range of maintenance on small desktop/convenience copiers, printers, and MFD’s including technical diagnostics, software loads, print driver installs, network installations, removal, retrofit and customer call assistance.

  • Corrects service problems within the assigned products with limited assistance.

  • Basic Windows and Network Connectivity knowledge. Can complete basic installs: must be able to connect individual devices to the customer’s network and install drivers onto PCs.

  • Serves as the primary customer contact for all maintenance, productivity, and supply requests of assigned equipment.

  • Interfaces with end users and IT to support/ troubleshoot all printing related issues.

  • Identifies and migrates customer applications to the most cost efficient output device.

  • Performs pro-active routine services to ensure equipment availability to client site users.

  • Checks operation of equipment, clean, adjust as required to ensure optimal print quality.

  • Replaces consumables as required (CRU, paper, toner).

  • Proactively manage consumables and supplies replacement. Complete inventory reporting as required.

  • Supports download & installation of printer drivers for end-users of network connected devices (as required).

  • Manages call activity and call close administration, including accurate reporting in XSM and Call Handling.

  • Responsible for assigned company assets (i.e. parts, tools, communication and computing devices).

  • Maintains and manages Xerox trunk and on-site inventory with a high degree of effectiveness.

Qualifications :

  • Successful completion of technical knowledge test

  • Successful prior experience delivering services within an on-site client environment demonstrating superior customer service skills

  • Previous field technician or electrical/mechanical repair experience

  • Excellent communication Skills

  • Effective interpersonal skill & behaviors with the ability to interact with a diverse client population

  • Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment

  • Effective organizational skills

  • PC skills in MS Office applications, Internet navigation

  • Basic understanding of network printing, job creation, and submission

  • Ability to manage multiple tasks

  • Ability to lift and move up to 50 pounds

  • Must be able to pass a criminal background check

  • Must be able to travel between Canada and the United States for Training

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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