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Xerox Deskside Support Analyst in Phoenix, Arizona

Deskside Support Analyst

General information

City: Phoenix

State/Province: Arizona

Country: United States

Department: Information Management

Date: Wednesday, June 9, 2021

Working time: Full-time

Ref#: 20011812

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Information Management

Seniority Level: Associate

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Purpose:

• Responsible for all Information Management activities, supporting IT infrastructure, applications and networks.

  • Primary focus would be on supporting the daily operations of our end users and their technology resources. Empowering our end users is job one, and that can entail everything from new PC imaging, to application support, to vendor management.

  • Experience using an enterprise class ticketing system is a plus but not required.

  • The ability to work in a team environment and collaborate is essential both in person and remote.

Technical Skills:

Familiarity with MS SCCM, WDS, Active Directory, Cisco, SQL, .Net Programming, PHP, or Web Development

  • A certification, like MSCE, SCA, MTA, COMPTIA A+ Network +, Security+ or Cisco CCNA

  • You have 1 year or more experience with Windows Operating Systems (Server 2012, 2012 R2, 2016 or Windows Enterprise 7 and 10) in a Helpdesk Technician or Application Support Specialist Role.

General:

• Builds knowledge of the organization, processes and customers

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

• Receives a moderate level of guidance and direction

• Moderate decision making authority guided by policies, procedures, and business operations protocol

#LI-DP1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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